Navidium Returns & Exchanges
Navidium Returns & Exchanges | Automate returns exchanges
Rating
5.0
feedback
6
chart
#5,518
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
17%
-
Less than a month
0%
-
Less than a year
67%
-
More than a year
0%
Reviews Summary
Navidium, a return management software, has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its effortless onboarding process, seamless integration, and exceptional customization options that cater to specific brand needs. The platform is described as intuitive, powerful, and designed for real-world workflows, allowing businesses to streamline operations without losing the human touch. Customers appreciate the attentive and quick communication from the Navidium team, highlighting their support in resolving nuanced scenarios and providing timely assistance. Overall, Navidium is seen as a capable partner that helps protect margins, improve customer experience, and instill confidence in handling returns.
Highlights
Review RSS Feed
All reviews
Oct. 2, 2025
Navidium made onboarding effortless and integration seamless. Their team communicates quickly and clearly, and they’ve been exceptionally attentive to the customization our brand requires. The platform is intuitive, powerful, and built for real world workflows—exchanges, edge cases, and everything in between. We’ve streamlined operations without losing the human touch, and our customers feel and see the difference. Navidium isn’t just software. It’s a capable partner that helps you protect margin, improve CX, and run returns with confidence. -Catie @ AR
Aug. 27, 2025
I spent weeks going over different return platforms - all of the big guys - and wasn't impressed with their customization features, pricing, and lack of features we needed for our small beauty tech business. The Navidium team was recommended in a Shopify Plus forum, and after demoing the platform, I knew this was going to be the right one for our business. The entire team has been incredibly helpful with onboarding, operations, updates, and is very pleasant to communicate with. I really feel like we have a custom system for our customers and business and it has saved us from needing to hire 2 additional agents to handle return volume in Q4 - huge! I recommend Navidium to anyone looking for an easy to navigate (for customers and agent) return management software. It has been almost 3 months for us and we are very happy.
Aug. 26, 2025
Huge fan of this app and all that Navidium offers. Very helpful and timely support and the apps of course perform great. Thank you Navidium for building great tools!
Aug. 17, 2025
I've been using Navidium Returns for 2 years now. It has made my business run smoothly at a fraction of the cost of the big players. Over the last 2 years, we've ran into nuance scenarios and the team was able to help us resolve them! If you need returns for your business, this is a no brainer!! I do recommend the team to build onboarding videos when they launch new features so it's more self service.
Aug. 4, 2025
As a user of their other products and one the first to review Navidium Returns and Exchanges, I think what they're building is phenomenal and would recommend them to anyone. It was a bit tedious to set up this app myself, but I had a good onboarding experience with Jason and I discovered that this doubles up as an order tracking app as well, which will further help me save and budget my subscription stack. their cost of service is more than fair for anyone and i look forward to other products they build in the future
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more