Navidium Returns & Exchanges
Automate returns or exchanges and upsell free returns.
Rating
5.0
feedback
6
chart
#3,816
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
17%
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Less than a month
0%
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Less than a year
67%
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More than a year
0%
Reviews Summary
The reviews for Navidium are overwhelmingly positive, with users praising the app for its seamless onboarding process, intuitive platform, and exceptional customer support. Customers appreciate the customization features that cater to their specific business needs, saving them time and resources. The app is described as effective, easy to use, and a valuable tool for streamlining operations and improving customer experience. Users also highlight the responsiveness of the Navidium team and their dedication to helping businesses succeed. However, some users mentioned the need for more self-service resources like onboarding videos for new features.
Highlights
Review RSS Feed
All reviews
Oct. 2, 2025
Navidium made onboarding effortless and integration seamless. Their team communicates quickly and clearly, and they’ve been exceptionally attentive to the customization our brand requires. The platform is intuitive, powerful, and built for real world workflows—exchanges, edge cases, and everything in between. We’ve streamlined operations without losing the human touch, and our customers feel and see the difference. Navidium isn’t just software. It’s a capable partner that helps you protect margin, improve CX, and run returns with confidence. -Catie @ AR
Aug. 27, 2025
I spent weeks going over different return platforms - all of the big guys - and wasn't impressed with their customization features, pricing, and lack of features we needed for our small beauty tech business. The Navidium team was recommended in a Shopify Plus forum, and after demoing the platform, I knew this was going to be the right one for our business. The entire team has been incredibly helpful with onboarding, operations, updates, and is very pleasant to communicate with. I really feel like we have a custom system for our customers and business and it has saved us from needing to hire 2 additional agents to handle return volume in Q4 - huge! I recommend Navidium to anyone looking for an easy to navigate (for customers and agent) return management software. It has been almost 3 months for us and we are very happy.
Aug. 26, 2025
Huge fan of this app and all that Navidium offers. Very helpful and timely support and the apps of course perform great. Thank you Navidium for building great tools!
Aug. 17, 2025
I've been using Navidium Returns for 2 years now. It has made my business run smoothly at a fraction of the cost of the big players. Over the last 2 years, we've ran into nuance scenarios and the team was able to help us resolve them! If you need returns for your business, this is a no brainer!! I do recommend the team to build onboarding videos when they launch new features so it's more self service.
Aug. 4, 2025
As a user of their other products and one the first to review Navidium Returns and Exchanges, I think what they're building is phenomenal and would recommend them to anyone. It was a bit tedious to set up this app myself, but I had a good onboarding experience with Jason and I discovered that this doubles up as an order tracking app as well, which will further help me save and budget my subscription stack. their cost of service is more than fair for anyone and i look forward to other products they build in the future
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