Rating

4.9

feedback

324

Reviews

chart

#1,203

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    11%
  • Less than a year
    63%
  • More than a year
    25%

Reviews Summary

Navidium is highly praised by users for its reliability, ease of use, and excellent customer support. Users appreciate the seamless integration with Shopify stores and the customizable coverage options that cater to specific business needs. The app is commended for streamlining the shipping protection process, reducing headaches, and improving customer satisfaction. However, there are some negative aspects highlighted in a few reviews, such as issues with product implementation, slow dashboard performance initially, and challenges with product variants affecting reporting and feed management. Despite these drawbacks, Navidium is recommended for businesses looking for a reliable shipping protection solution that adds value and peace of mind for both the store and customers.

Highlights

Reliability, ease of use, excellent customer support
Customizable coverage options, seamless integration with Shopify
Streamlining shipping protection process, improving customer satisfaction
Product implementation challenges, slow dashboard performance
Issues with product variants affecting reporting and feed management

Rating Breakdown

  • 5
    98% (319 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Jan. 13, 2025

We've used Navidium for several years now. It's performed flawlessly, and has been a key component of our Mythical Customer CareTM. If a customer selects package protection and has a lost/stolen package, they have peace of mind that we're immediately able to take great care of them. Thank you Navidium!

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 6, 2025

We’ve been using Navidium for years across multiple Shopify stores, and it’s been a reliable and efficient solution for our shipping needs. The app is easy to use, and the customer support is outstanding—responsive, helpful, and truly customer-focused. Highly recommended!

Using app

Over 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 12, 2024

Great app. Happy to have it. Easy set up and it works without any issues, which surprisingly I can not say about so many other Shopify apps.

Store

Shape28

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 10, 2024

Great app. Makes it super easy to deal with damaged items and replacements.

Using app

8 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

Excellent

Using app

9 months

Total reviews

17

Average rating

3.3

All reviews

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