Navidium Shipping Protection
Navidium has received mixed reviews from users. Positive aspects highlighted include easy installation, great customer support, ability to retain revenue, and control over shipping protection claims. Users appreciate the app for being user-friendly, efficient, and helpful in managing shipping protection. However, some negative feedback revolves around issues with billing, glitches in the app backend, slow response times, and bugs affecting the functionality. Despite the mixed reviews, Navidium seems to be a valuable tool for many users, especially in terms of managing shipping protection and enhancing the post-purchase experience.
Review RSS feed
Awesome experience and when requesting assistance they did not hesitate to help. Very prompt and getting the job done! Highly Recommend!
SCAM SCAM SCAM WE TRY TO FILE A CLAIM FOR OUR CUSTOMER WE CONTACTED THE CUSTOMER SERVICE THEY ONLY VIEW THE MESSAGES WITH NO REPLY THEN WAS SURPRISED ABOUT HOW THEy GO WITH THE CLAIM YOU NEED TO PAY MONTHLY MEMBERSHIP FEES TO FILE A CLAIM THE STORE OWNER NEED TO PAY FOR THE CLAIM SCAM SCAM SCAM THIS WHAT THEY DO Navidium provides the tools to help you manage your own Shipping Protection claims. We are not an insurance company, and we do not directly approve or pay claims on behalf of merchants. When a customer submits a claim, it will appear in your Navidium dashboard, where you can review the details and decide how to handle the claim based on your store’s policy. You have full control over the claim outcome, such as approving or denying the claim and choosing the resolution (for example, replacement, refund, or other resolution options). Navidium’s role is to provide the claim submission portal and management system to make the process easier for both you and your customers.
First off I’m so sorry you had any negative experience with Navidium. We strive to always give every merchant, even those on our free plan the absolute best service. Looking at your review there seems to be a clear misunderstanding about what it is we do. We try really hard to make that crystal clear on our app listing page and on our website. We are not an insurance company. We don’t cover claims. We are a tech company that gives merchants the ability to manage their own claims and keep all the fees they collect. Unlike other apps, we don’t take any of the money you collect and have just the flat monthly fee for the tech and functionality. I welcome any feedback on how we can make that even more clear so that no one ever feels misunderstood. You can email me directly at [email protected]
Navidium has been working great for us. Their team helped with the setup and even assisted with a theme switch soon after we had added it to our theme. Support was great! So far, so good with the app. Switched from another insurance company and love that we're getting to retain revenue and actually assist our customers with replacing orders that get lost instead of their claims getting denied.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.