Navidium Shipping Protection
Shipping protection / shipping insurance as a cart upsell
Rating
4.8
feedback
353
chart
#147
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
15%
-
Less than a year
65%
-
More than a year
17%
Reviews Summary
The reviews for the Navidium app on Shopify are overwhelmingly positive, highlighting the exceptional customer service provided by the team. Users appreciate the quick responses, proactive troubleshooting, and willingness to address any issues promptly. The app itself is praised for being easy to set up, seamless integration with Shopify stores, and providing more control over shipping protection. Customers also value the customization options, responsive support, and the ability to manage shipping protection in-house. However, there are a few negative reviews mentioning glitches in the app backend, slow response times, and issues with billing after platform changes.
Highlights
Review RSS Feed
All reviews
April 28, 2026
Have only just started using the app so don't have app-performance feedback just yet. But the customer service and support that the Navidium team provide is outstanding. They are incredibly fast at replying, they loop in multiple team members within the email chain and they are quick at troubleshooting. They coincidentally found a few minor bugs/glitches with our website and fixed it up happily out of good will too. Im sure the app will be great. Considering their level of support of great.
April 27, 2026
**Update: Following this review, we received a legal threat rather than a resolution. We stand by the facts below. When Shopify made changes in early 2025, our opt-in rate dropped to near zero and we continued to be billed for approximately 10 months. When we raised the concern over the changes, the team pointed to a February 2025 email as proof of notification. That email stated the app would be uninstalled if the required changes weren't made by February 18, 2025, which would have stopped billing. The app was not uninstalled. We were not notified it would remain active and billable. We continued to be charged for a service that was no longer functioning as configured. No refund or partial credit has been offered. Sharing this so other merchants know to monitor their opt-in rates and billing closely after any platform changes. __________ Original review: Unfortunately, this has not been a good experience. Over a year ago, shopify made a change that prevented the app from working how we set it up and virtually no orders since then included the shipping protection while we were continually billed until we finally noticed. The app claims to have sent emails that we have not received and chooses to refuse a refund even though we haven't effectively been using the app for over a year. It's disappointing to encounter such unethical business practices and I would sincerely caution anyone who is considering working with them.
I hate nothing more than publicly litigating a disagreement. The reality is, merchants sometimes know that leaving a 1 star review will hurt devs and they sadly use it to try and get their way even if it is unreasonable. Yes, you got charged for our app until you uninstalled it. This is common practice. We can’t control which merchants use our app, which don’t, and we don’t make more money if you use it and make thousands. In fact, you got charged the same amount each month even when your opt in rate was really high and pulling in 100x the app fee. Every merchant on Navidium costs us actual money. Our servers still run even if your optin switch is off. If you rent a car and park it outside you can’t claim a refund saying “I didn’t use the car.” We rely on our merchants to notify us if they need support and usually they can see within a day or two if orders keep coming in without protection, and then they reach out. However, we still would have tried to compromise and find a solution, because that is how we do things. There is a reason why we have so few negative reviews, that is our sweat and blood and sleepless nights caring for our merchants. As for the change Shopify made… it hurt us too. We spent thousands of hours updating our app, manually updating merchants sites based on their requested option. We did notify our merchants and Shopify did too. In fact, you replied to Shopifys email and asked us for what options we would provide, and we shared it never to hear back. Fun fact: I personally fought for weeks with Shopify leadership to have them reverse this decision. I collected dozens of testimonials from merchants and begged them to allow merchants to keep opt in because it meant so much to merchants. When refused, we invented a new version which then got copied by virtually every other app in the space. Bottom line, you reinstalled after months just to leave a review. It’s upsetting, and instead of engaging with us and trying to find a compromise you picked this route. I’m always happy to try and find a solution for you and you or anyone else can email me directly at marc at navidiumapp.com. Best, Marc H Co-founder Navidium App
March 31, 2026
We moved over from a third-party shipping protection provider and have been really happy with the switch. Navidium gives us more control over the customer experience, and everything feels much more aligned with how we want to support our customers. The team has also been super responsive whenever we’ve needed anything.
March 27, 2026
Navidium has been a strong addition to our site. The app is easy to set up and integrates seamlessly with our store. It makes managing shipping protection straightforward. What stands out to us the most is how responsive the team behind Navidium is. They are quick to resolve any issues, which makes a big difference in day to day operations. The app is solid. The team is solid. We highly recommend it.
March 25, 2026
Easy to use, the team is very responsive. Plus you have more control - you keep more fees and decide how to manage claims. It's worked well for us. Doesn't interfere with checkout software and product listings the way some of their competitors did. . .
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