Navidium Shipping Protection
Navidium Shipping Protection Shipping Insurance Alternative
Rating
4.8
feedback
303
chart
#2,772
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
1%
-
Less than a month
18%
-
Less than a year
73%
-
More than a year
8%
Reviews Summary
Navidium is a Shopify App that has received a mix of positive and negative reviews from ecommerce merchants. On the positive side, users appreciate the ease of installation and the ability to act as insurers for lost packages, generating extra revenue and providing top-notch replacement services to customers. The app has been described as reliable, efficient, and customizable, allowing businesses to tailor coverage options to fit their specific needs. Additionally, the customer support from Navidium has been highlighted as outstanding, with responsive and helpful assistance. However, there have been some negative experiences reported, such as issues with checkout functionality, slow dashboard performance, and challenges with product implementation leading to reporting discrepancies and advertising costs. Despite these drawbacks, many users have found Navidium to be a valuable tool for streamlining shipping protection processes and improving customer satisfaction.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 4, 2025
Very happy with the app overall and the support has been amazing. Would definitely recommend.
April 24, 2025
Very happy with the App and the service. Have had it installed for several years now. They get back to you right away and are diligent.
April 18, 2025
Was great while it worked, however, our checkout stopped working about 3 weeks into using it which one of our staff noticed after hours due to a slew of customer support requests. It has since been over 8 days with Navidium "looking into it", and still no sign of it being fixed. I will modify this review in the event it is ever fixed, but had our staff member not noticed we would have lost almost tens of thousands of dollars.
April 23, 2025
Has worked with almost no hitches so far. Easy install, and we love being able to act as the insurer. It is expensive to replace lost packages and this extra revenue has been great. Customers that purchase it get our top replacement service. No technical problems in the store; easy to name and code into the cart. I like that it is simple and straightforward - I do not actually want to buy insurance and deal with a claims process and this is quick and to the point. There was a problem recently when they built a new login page and did not give all of us a way to make a login, but they responded right away after I left a bad review so I have updated this to reflect that. ;) Hopefully they also made their contact page start working again.
Jan. 13, 2025
We've used Navidium for several years now. It's performed flawlessly, and has been a key component of our Mythical Customer CareTM. If a customer selects package protection and has a lost/stolen package, they have peace of mind that we're immediately able to take great care of them. Thank you Navidium!
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