Navidium Shipping Protection  for Shopify

Navidium Shipping Protection

Navidium Shipping Protection Shipping Insurance Alternative

Rating

4.9

feedback

317

Reviews

chart

#289

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    15%
  • Less than a year
    74%
  • More than a year
    9%

Reviews Summary

Navidium is a highly praised app by ecommerce merchants, with many positive reviews highlighting its ease of use, customer support, and ability to increase average order value (AOV). Users appreciate the app's features such as dynamic text translations, fast support, and the option to customize shipping protection. Navidium is seen as a valuable tool for generating extra income, protecting packages, and improving the overall customer experience. On the negative side, some users have faced challenges with product implementation, reporting issues, and product variants causing complications. Despite these drawbacks, the majority of reviews emphasize the app's effectiveness in streamlining the shipping protection process and providing a seamless experience for both businesses and customers.

Highlights

Ease of use, customer support, increase in AOV
Customization options, revenue generation, package protection
Challenges with implementation, reporting issues, product variants

Rating Breakdown

  • 5
    99% (313 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 13, 2024

Best Shipping insurance and customer service on Shopify. A++++++

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

March 31, 2024

We are using Navidium since December 2022. The installation had to be done by their support team because it was not that straight forward, particularly because we have a multi currency and multi language store. In the beginning their dashboard was very slow but that has been solved a while ago. Once the installation was sorted and all small glitches were found and corrected the app has been running without any issues. Obviously the people behind it know what they are doing! Their support has always been helpful and fast. So this app we will keep on using, no reason to go anywhere else. Before I forget: a small bonus: I was able to translate the widget with dynamic text translations functionality from the translate app we are using, so the widget shows up in 21 different languages. This is something that does not work always with other apps.

Using app

About 1 year

Total reviews

31

Average rating

4.5

1 / 5 Share

March 26, 2024

I thought it would be a good idea to install this app, and my first few chats with them were great. I felt like I was in great hands and that we'll be happy with this product. Then the implementation started, and everything went south. An expert from Navidium will implement it for you. What they don't tell you is that they'll create a product for the shipping protection. In our case, they didn't disable the Google and Facebook sales channels for that product. Which means we were paying for Google Ads for that "product". Plus, they created hundreds of variants, even though we only wanted one price for the shipping protection. So, all of our reporting blew up completely. Product bulk editing is also a pain due to all the Navidium product variants. Any kind of feed or reporting had to be cleaned up. We started listing the product also on a marketplace that pulls a feed of all our products. Complete disaster. No one contacted us after the implementation to check if we were happy, so we didn't start using the product.

Using app

3 months

Total reviews

4

Average rating

2.0

Developer Reply

Hi there, My name is Marc, and I am one of the co-founders of Navidium. First off, I want to apologize for any misunderstandings, frustrations, and of course disruptions the onboarding caused. It is never a good thing to see merchants struggle, and our team is ready and happy to make any issue right as fast as possible. I'd like to address the concerns in the review to help shed light on it as best as I can. Why we create a product with variants: Shopify is a closed system, and in order to add a "surcharge" for the VIP protection service you are left with essentially adding a line item to the cart. There is rumors that shopify will soon be adding a "additional fee" API, but that rumor has been around for nearly a decade so best I can say is fingers crossed, when it arrives we will be the first to jump on it. But right now, every app of this type, from insurance, warranty, additional product options, etc all are stuck using "product line items" which does sadly pose a few downsides with reporting, feeds, etc. We do generally do a good job hiding it, and have some videos in our app backend to show you how to hide it from some channels. This particular case (marketplaces) hasn't come up before, but now that I've seen this review, I'll make sure a video is added so that your experience can be a lesson learned for others. Fortunately, it is often as easy as unchecking the sales channels, and excluding it from feeds, so just a tiny bit of work over-all and this issue essentially goes away. But, I recognize that we can do a better job communicating this going forward, and will do so! 2) Why do we have so many variants? The short answer is dynamic pricing. Most merchants want to be able to charge a different amount depending on the order value. We use a % based system, and the variants allow for that to happen. It is by default set to a max of 1 product with 100 variants. However, our team has tools in place on our end to adjust those, add more or less, and can essentially resolve this when we are made aware of it. The thinking is that a customer ordering $50 of items vs, $300 should not be paying the same amount for protection. Our dynamic settings allows for this to happen, and finds the closest available variant to use. Again, this is something most similar apps employ in one form or another. I will look into finding ways to make this clearer, and our merchants who take demo's before installing are always shown this. The app listing on shopify is not very large, so it certainly poses a little challenge on how in-depth on the technical level we can get. Why is all sales channels default on? We sadly have to do this. We've tried it a few different ways in the past, and it turns out Shopify's API for creating products does not allow for selected sales channels to be enabled when you create a product. Since we MUST have the sales online channel enabled, it is either all or nothing. We tested having it all defaulted off, but it ended up causing a ton of trouble for merchants and reverted back to enable all. But as mentioned earlier, communication is key, and so this will certainly be something we improve on. My team and I are here to help resolve any issues. I've reached out personally to you, but you are welcome to email me directly any time at marc at ecompropeller.com and I'll ensure our team gets you up and running personally, as smoothly as possible. Thank you for taking the time to share your feedback, it means the world, and gives us a chance to look at ways we can improve our product and service! - Marc H Co Founder | Navidium App

5 / 5 Share

March 4, 2024

The Navidium Extension is a 10/10. Amazing support, amazing value when combined with UPS capital.

Using app

15 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 1, 2024

Joul helped me cancel a claim, and show me how to use it in the future. Thanks for the great assistance.

Store

CNPUSA

Using app

About 2 months

Total reviews

3

Average rating

5.0

All reviews

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