Menagerie Cosmetics review for Navidium Shipping Protection
April 5, 2023
I expect that sometimes an app may have glitches but I’ve been battling these glitches since Nov 16. I’ve had to delete the app twice now due to lost sales for these reasons. 1. Toggle button is on at cart page but item & charge is removed when you get to checkout. 2. Doesn’t charge correct % on order total. For example if you have 2%, when a customer orders $100 worth of an item it charges $2.25 not $2. 3. Doesn’t charge the correct amount if you choose static rate. A customer got charged $3 for a $15 item when it should have been $1. 4. The static rate may not work upon initial installation and you have to reach out. 5. When toggling off the insurance on cart page the text doesn’t change to the “opt out” information. 6. The Learn More link is also not displaying on the cart page.
Hi there, I'm one of the co founders of Navidium,and wanted to hop on and apologize for any glitches or difficulties you had with our app. 1-5 are all issues that usually occur when the core product in Shopify is changed or have their variants changed oj Shopify end. While we also wish we could have an exact match %, the reality is that no one is able to do that properly due in large to shopify's limitation of 100 variants per product. Our % rounds up to the next available variant,but we do have quite a lot of customizable options we can do on our backend to help get you as close as you need. As for the static, again, most likely the issue was related to variants being changed after the install. All in all, we have 1000s of merchants using Navidium, and I'm confident we can get this working for you properly. If you'd like to reach out directly to me you can do so at [email protected] and I'll happily personally oversee your set up to make sure you are 100% satisfied and it has zero glitches. I'm so sorry your experience didn't live up to our reputation and standards. I'd love the chance to correct this for you! Best, Marc Co founder Navidiumapp
Navidium Shipping Protection Shipping Insurance Alternative