fluidfreeride.com review for Navidium Shipping Protection

June 26, 2023

Fantastic app. prior to finding this app we were working with route but were repeatedly unhappy with their claims process. Using route lead to customer service issues that we felt were difficult to resolve in a three-way relationship between us, route, and the customer. We had already made the decision to leave route when stumbling across Navidium more than a year ago. This app facilitates inhouse management of shipping protection and was able to not only replace route but to greatly improve our claims mangagement process directly with our customers. In addition we were able to increase revenue and increase our margin. A true win-win.