Haven Tents review for Navidium Shipping Protection

Aug. 30, 2023

Ohhhh buddy...I feel at home when I read through some of these other reviews talking about other merchants who switched from other shipping protection services (I won't name names but...*cough cough* Route *cough*). We used this other company for probably just about a year before we switched over to Navidium because they kept trying to nickel and dime us. But more than anything, they pushed and pushed for us to make their shipping protection automatically set to "opt-out" only meaning customers would automatically be paying extra $$ unless otherwise specified. They also wouldn't let us adjust the amount that was charged for protection. Since we sell high-priced products already and have a really unique culture, we didn't want that because we didn't want people to feel like they were being overcharged. This other company kept harping on us -- and to sweeten the deal, they finally said that they were going to start charging us for their "marketing" features, which we didn't need or use. Enter: Naviduium. The cost was hard to swallow at first since we are on Shopify Plus and would have to go from paying $0 with our current company to $100 with Navidium. THAT BEING SAID: Looking back, it was an absolute no-brainer to make the switch. Every month, we bring in enough revenue for shipping protection to cover the cost of the subscription, PLUS have $1000+ leftover to cover issues with shipping. To sweeten the deal a little more, I am not constantly pressured to adjust my settings and contacted by "sales bros" to give them more of our money. The ironic thing is that since we have more capability to tweak the settings and set our own protection rates, we are actually "opt-out" now and haven't heard any complaints about it from our customers. Sorry, not sorry "other company". I consider myself a loyal subscriber to Navidium and we will likely use them for the foreseeable future, especially since they keep coming out with new updates and features that are really awesome. Keep up the good work fellas!