HairKittyKitty review for Navidium Shipping Protection

Dec. 7, 2021

We operate three Shopify stores. Two of them have Route and we have not been particularly happy with the service they provide. In fact, it seemed that Route would fight with my customers any time they would try to make a claim on a lost or stolen package. I came to believe that Route makes a lot of money off of me and stores like mine for very little except security theater in return. When I heard about Navidium, the developers got my attention immediately when they gracefully explained that they had a similar experience with companies like Route. They developed Navidium to make the process more streamlined -- which helps us act faster to resolve customer situations than we ever could with Route. With our crazy tight margins, we would never be able to afford this type of service on our own. Navidium makes it possible for us to offer the same service as Route at a similar cost to the customer but much faster. We can be more responsive and resolve customer shipping issues better, with more of our excellent high-touch customer service and empathy baked into the process as well. It is also very nice to make additional income for providing this high-quality service, instead of sending all that money to Route so they can fight with my clients. I want our customers to be treated like gold at every phase of their shopping experience with us. If Navidium performs as promised, we will probably move our other stores to this service someday too!