syncX: Neon
Create urgency & increase customer confidence of store product
Rating
3.8
feedback
22
chart
#7,443
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
27%
-
Less than a month
59%
-
Less than a year
5%
-
More than a year
9%
Reviews Summary
The reviews for this Shopify app are quite mixed, with both positive and negative feedback. On the positive side, many users appreciate the functionality of the app, especially its ability to display stock levels and help with inventory management. Users also praise the customer service, mentioning quick responses and assistance with code integration. The app is described as easy to install, edit, and customize, making it a valuable tool for online stores. However, on the negative side, some users have reported issues with support, mentioning unresponsiveness to tickets and emails. There are also complaints about incorrect data fetching and difficulties in code placement after a Shopify upgrade. Despite these drawbacks, the majority of reviews highlight the app's usefulness and recommend it for ecommerce sites.
Highlights
Review RSS Feed
All reviews
June 16, 2025
I have had this app since 2021. I was able to figure out where to paste the code that needs to be pasted for this app. Since shopify has upgraded to version 2.0 they have changed places for the code. Neon has not upgraded there support help section for the new code placement. I have submitted 2 support tickets for help to place code, with no response. I have Emailed them serval times with no answer, except for the automated response that they have received the Email. Once you upgraded to the next feature, you can not downgrade except to uninstall which I will be doing. To bad though, I really liked this app when it was working before I upgraded my website.
May 19, 2025
fantastic app - really apprecaite what this app does for free. We will look into the paid options to see other features - but we have used this for a number of years and it is rock solid
Nov. 16, 2024
Zero support. The app wasn't working and I opened a ticket with Neon for help and they never responded. Uninstalled.
May 31, 2023
The data is not correct. It is not fetching the right data. Can we please get on a call with the team??
Dear House of Chikankari, We are truly sorry for your unfortunate experience with NEON and understand that this app is critical for your business. Could you send us an email at [email protected] and we are able to help to resolve this issue immediately.
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