syncX: Neon
Create urgency & increase customer confidence of store product
Rating
3.8
feedback
21
chart
#7,574
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
29%
-
Less than a month
57%
-
Less than a year
5%
-
More than a year
10%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's functionality and ease of use. Many users found it easy to install, edit, and customize to their needs. The customer service team was also praised for their quick responses and helpful assistance, especially with integrating the app into complex Shopify themes. Users also liked the features such as displaying stock levels to customers and the ability to track inventory effectively. On the negative side, some users reported issues with the app not working correctly, particularly after Shopify's version 2.0 upgrade. There were complaints about the lack of response from the support team, with some users mentioning multiple unanswered tickets and emails. Overall, the app seems to have potential but needs improvements in terms of support and compatibility with Shopify updates.
Highlights
Review RSS Feed
All reviews
June 16, 2025
I have had this app since 2021. I was able to figure out where to paste the code that needs to be pasted for this app. Since shopify has upgraded to version 2.0 they have changed places for the code. Neon has not upgraded there support help section for the new code placement. I have submitted 2 support tickets for help to place code, with no response. I have Emailed them serval times with no answer, except for the automated response that they have received the Email. Once you upgraded to the next feature, you can not downgrade except to uninstall which I will be doing. To bad though, I really liked this app when it was working before I upgraded my website.
May 19, 2025
fantastic app - really apprecaite what this app does for free. We will look into the paid options to see other features - but we have used this for a number of years and it is rock solid
Nov. 16, 2024
Zero support. The app wasn't working and I opened a ticket with Neon for help and they never responded. Uninstalled.
May 31, 2023
The data is not correct. It is not fetching the right data. Can we please get on a call with the team??
Dear House of Chikankari, We are truly sorry for your unfortunate experience with NEON and understand that this app is critical for your business. Could you send us an email at [email protected] and we are able to help to resolve this issue immediately.
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