Rating

4.9

feedback

36

Reviews

chart

#3,265

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    8%
  • Less than a month
    19%
  • Less than a year
    50%
  • More than a year
    22%

Reviews Summary

The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and support provided by the team. Many users highlighted the quick responses, personalized assistance, and dedication of the support team in resolving issues and guiding them through the setup process. The app itself was described as a game-changer, especially for custom neon sign businesses, offering a high-quality customizer with features like live previews, flexible pricing options, and multi-language support. Users appreciated the ease of use, constant updates, and the ability to customize designs with different fonts, colors, and layouts. However, there were a few mentions of unexpected changes in the CSS code causing disruptions to customizations, which some users found challenging to address without prior notification.

Highlights

Excellent customer service and support
High-quality customizer for custom neon signs
Ease of use and customization features
Responsive support team
Challenges with unexpected CSS code changes

Rating Breakdown

  • 5
    97% (35 ratings)
  • 4
    3% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)

Reviews with Text

  • 100% (36)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 18, 2025

Great service! The team is extremely helpful and always quick to answer any questions. Highly recommended.

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 4, 2025

The support from these guys is next level. Really happy with their attention detail, and prompt service. Would highly recommend this company

Store

The Neon Lady

Using app

Over 1 year

4 / 5 Share

Oct. 13, 2025

It's a great app, but they keep changing the CSS code without telling us beforehand, breaking our custom code, which sometimes completely changes the look and layout of everything overnight, leaving us scrambling to find what changed so that we can fix it.

Using app

Over 2 years

Total reviews

3

Average rating

4.3

5 / 5 Share

Sept. 10, 2025

This is a great app! It gives me the exact, high quality customizer I was looking for. It's the only app I found that gives me exactly what I'm looking for and is simple to use. In areas where there was a bit of a learning curve, such as how to do pricing or wondering how to set it up on my Shopify product page, there were lots of ways to get help. The team is super responsive. There is also an AI robot that you can ask questions to at any time of the day that is extremely helpful. The robot will share articles the team has written that detail how to do basically anything I had a question about. Honestly, give it a try because you'll love it for your shop! And the price is comparable or even less, then the other apps I was looking into. Love it!

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 8, 2025

This app is an absolute game changer, it makes it easy for customers to design their own sign and the customizer is easy to set up. If you need any help, they are always there for you with personal help!

Using app

About 3 years

Total reviews

2

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more