syncX: Neon ‑ Up Confident
The reviews for this Shopify app, Neon, are quite mixed. On the positive side, many users appreciate the functionality of the app, especially its ability to show stock levels and help with inventory management. Users also praise the app for being easy to install and use, with some mentioning the helpful support team that assisted them with integration. Additionally, some users highlight the free version of the app as a great value for the features it offers. However, on the negative side, there are complaints about the lack of response from the support team, especially when users needed help with code installation or when the app wasn't working correctly. Some users also mentioned issues with data accuracy and difficulties in downgrading or getting timely responses to support tickets.
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I have had this app since 2021. I was able to figure out where to paste the code that needs to be pasted for this app. Since shopify has upgraded to version 2.0 they have changed places for the code. Neon has not upgraded there support help section for the new code placement. I have submitted 2 support tickets for help to place code, with no response. I have Emailed them serval times with no answer, except for the automated response that they have received the Email. Once you upgraded to the next feature, you can not downgrade except to uninstall which I will be doing. To bad though, I really liked this app when it was working before I upgraded my website.
fantastic app - really apprecaite what this app does for free. We will look into the paid options to see other features - but we have used this for a number of years and it is rock solid
Zero support. The app wasn't working and I opened a ticket with Neon for help and they never responded. Uninstalled.
your email support is blocked from sending emails Message blocked Your message to [email protected] has been blocked. See technical details below for more information. The response from the remote server was: 550 5.1.1 Address does not exist. QLpxEawSzZUI overall great app easy to use!
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