syncX: Neon ‑ Up Confident
The reviews for this Shopify app are mixed, with both positive and negative feedback. On the positive side, users appreciate the functionality of the app, especially its ability to show stock levels and help with inventory management. Many users find the app easy to install and use, with some praising the helpful support team for assisting with integration. The app is also commended for being free and offering valuable features even in its basic version. However, on the negative side, there are complaints about the lack of support from the Neon team. Some users mention difficulties in getting responses to support tickets and emails, leading to frustration and ultimately uninstalling the app. Additionally, there are issues reported with data accuracy and code placement, causing inconvenience for some users.
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I have had this app since 2021. I was able to figure out where to paste the code that needs to be pasted for this app. Since shopify has upgraded to version 2.0 they have changed places for the code. Neon has not upgraded there support help section for the new code placement. I have submitted 2 support tickets for help to place code, with no response. I have Emailed them serval times with no answer, except for the automated response that they have received the Email. Once you upgraded to the next feature, you can not downgrade except to uninstall which I will be doing. To bad though, I really liked this app when it was working before I upgraded my website.
fantastic app - really apprecaite what this app does for free. We will look into the paid options to see other features - but we have used this for a number of years and it is rock solid
Zero support. The app wasn't working and I opened a ticket with Neon for help and they never responded. Uninstalled.
The data is not correct. It is not fetching the right data. Can we please get on a call with the team??
Dear House of Chikankari, We are truly sorry for your unfortunate experience with NEON and understand that this app is critical for your business. Could you send us an email at [email protected] and we are able to help to resolve this issue immediately.
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