All reviews

Rating Breakdown

  • 5
    85% (46 ratings)
  • 4
    4% (2 ratings)
  • 3
    2% (1 ratings)
  • 2
    4% (2 ratings)
  • 1
    6% (3 ratings)
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1 / 5 Share

Nov. 16, 2024

Zero support. The app wasn't working and I opened a ticket with Neon for help and they never responded. Uninstalled.

Using app

--

Total reviews

7

Average rating

3.1

5 / 5 Share

Oct. 14, 2024

your email support is blocked from sending emails Message blocked Your message to [email protected] has been blocked. See technical details below for more information. The response from the remote server was: 550 5.1.1 Address does not exist. QLpxEawSzZUI overall great app easy to use!

Using app

Over 3 years

Total reviews

5

Average rating

4.2

5 / 5 Share

March 26, 2024

I uninstalled it once because the settings were too complicated and I couldn't find the code. There is no need to teach you how to insert code in the middle of the code. In fact, you only need to add it in Custom liquid on the themes visual online store editing page.

Using app

6 months

Total reviews

7

Average rating

4.7

2 / 5 Share

May 31, 2023

The data is not correct. It is not fetching the right data. Can we please get on a call with the team??

Using app

2 months

Total reviews

8

Average rating

4.6

Developer Reply

Dear House of Chikankari, We are truly sorry for your unfortunate experience with NEON and understand that this app is critical for your business. Could you send us an email at [email protected] and we are able to help to resolve this issue immediately.

1 / 5 Share

April 24, 2023

Despite having a simple Dawn theme, the directions on how to put the coding into my site don't apply to my theme--at least from what I have seen. I have contacted this company a lot over the last 6 days and they do not reply. They give me a ticket and when I check the status I cannot access the page. Now it looks like my email is blocked when trying to contact them through their help desk webpage. What a useless company and app. Don't waste your time and money.

Using app

7 days

Total reviews

1

Average rating

1.0

Developer Reply

Dear TileOutletStore, We are truly sorry for your unfortunate experience with NEON and understand that this app is critical for your business. We are having a temporary email server issue at that time which makes the mail come late and we have fixed the issue you were facing. We are doing our best to make it work for most scenarios. We are still working on the issue and will reply further to your email.

5 / 5 Share

March 3, 2023

Easy to use, had to ask for help to finish the coding but they did it super quick. Would defo recommend.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2023

I had an issue where the theme I was using was deleting the snippet which in turn caused the app to not function properly. The team at Neon worked with me and the issue was resolved quickly. I would definitely recommend.

Using app

11 months

Total reviews

2

Average rating

3.5

5 / 5 Share

Jan. 30, 2023

I recommend this app. Easy to use and great customer service. They were able to respond to our customized request.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

4 / 5 Share

Dec. 27, 2022

Aplicativo com bom, cumpre o propôs fazer, ainda não adaptado para os temas 2.0 porém a instalação não é muito complicada de se fazer.

Using app

7 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Dec. 10, 2022

This app is very easy to install and to edit. Clean and simple and works exactly like I need it to. Recommend.

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 31, 2022

Het was een onverwacht gemakkelijke app om mee te werken. Kleur, tekst enz is gemakkelijk aan te passen. Er wordt automatisch een snippet code gegenereerd die je in Shopify kan plakken. Ik ben net begonnen met bouwen van een webshop in Shopify. Even wennen, mee gewerkt heb. Ik heb thema Dawn 7.0.0 en de snippet is heel gemakkelijk in te voeren in de themaconfiguratie van de productpagina. Je voegt onder "Producten" een nieuw blok "Aangepaste liquid" toe en plakt de NEON code er in.

Using app

About 1 year

Total reviews

2

Average rating

3.5

5 / 5 Share

Sept. 29, 2022

Support team was quick to assist with embedding the code. No issues so far, will continue to use this app.

Using app

10 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Sept. 16, 2022

I was looking forward to using this app but have asked 4 times for help installing it and have heard nothing back .

Using app

1 day

Total reviews

7

Average rating

3.9

Developer Reply

Dear Diamond Painting Planet, We are truly sorry for your unfortunate experience with NEON and understand that this app is critical for your business. We are having a temporary email server issue at the time which makes the mail come late and definitely making sure this issue won't happen again. We are doing our best to make it work for most scenarios. We are still working on the issue and will reply further to your email.

5 / 5 Share

Feb. 8, 2022

This product is free to use, which is why I gave it 5 stars, but the stock quantity display does not change depending on the variant, so I did not use it

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your review. NEON does display the stock by variant, but you will need to opt on the Basic plan to enable this feature. Please let us know if you have any queries at [email protected]

5 / 5 Share

Jan. 6, 2022

This is a great app to show your customers how many is left in stock of an item so they know how many they can order. Great service from the team as well. Highly recommend for those who have inventory.

Using app

Almost 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 8, 2021

Esta aplicación solucionó lo que estaba buscando, no sabía como insertar el código pero les escribí y rápidamente se contactaron y lo hicieron por mi, estoy gratamente sorprendida por el apoyo y excelente atención.

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 12, 2021

Very Good, does as it says it will and very useful for spotting your best sellers within a large inventory

Using app

24 days

Total reviews

5

Average rating

5.0

5 / 5 Share

May 3, 2021

Exactly what I was looking for! I had trouble getting the code snippet to work, but their team was able to insert the code for me into the theme.

Using app

5 days

Total reviews

3

Average rating

5.0

2 / 5 Share

April 5, 2021

Olá, apenas automatico? Não consigo colocar valores de unidades vendidas em determinados produtos??????????????????????????????

Store

bUSKEII

Using app

2 days

Total reviews

1

Average rating

2.0

Developer Reply

We are sorry as NEON automates the process to manage the store easier by displaying sold count based on the number of orders of the product. NEON does not display a random number. However, you can use NEON to display like `many sold` instead or add order threshold to hide the sold count when its low.

5 / 5 Share

March 10, 2021

Perfect app with a great service, the team answered quickly to help me resolving my problem, thanks a lot !

Using app

About 2 months

Total reviews

3

Average rating

5.0