Robust NetSuite Integrator
Order & Inventory Sync, Order Fulfillment with NetSuite
Rating
4.3
feedback
75
chart
#2,845
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
0%
-
Less than a month
11%
-
Less than a year
59%
-
More than a year
28%
Reviews Summary
The Robust NetSuite Integrator app has received a mix of positive and negative reviews from users. Positive aspects highlighted include excellent customer support, responsiveness of the support team, ease of use, and the app's ability to sync orders between Shopify and NetSuite effectively. Users appreciated the helpful and knowledgeable support team members, such as Shivam, Tarishi, and others, who assisted them with setup, customizations, and issue resolution. The app was praised for its user-friendly interface, seamless integration capabilities, and the availability of customization options. On the other hand, negative reviews mentioned issues with bugs, lack of responsiveness, and challenges with specific features like product listing and order syncing. Some users expressed frustration with the app's performance, especially in complex scenarios, and highlighted the need for improvements in reliability and functionality.
Highlights
Review RSS Feed
All reviews
July 29, 2025
Its a good app and does a great job. My roles last 15+years have covered a number of complex Netsuite implementations... this app works, good people to work with, they care to help you out and make sure the solution works.
July 25, 2025
Shubham and all of the support team have been absolutely incredible! We've been looking for a reliable client to help us offer syncing services from NetSuite to Shopify, and this is by far the best tool and support team you can ask for. If I could leave more than 5 stars, I would!
Feb. 17, 2025
We had an extremely disappointing experience with Robust NetSuite Integrator. From the very beginning, they failed to understand our business needs and struggled to provide solutions that aligned with our requirements. The most frustrating part was their lack of responsiveness, even when we flagged business-critical issues that required urgent attention. Despite multiple follow-ups, our concerns were ignored, leading to serious consequences—including an HMRC audit due to incorrect data caused by their system failures. Their poor support and lack of accountability made this one of the worst experiences we've had. I strongly do not recommend their services to any business that values accuracy, efficiency, and reliable support.
Dec. 10, 2024
Incompetent. If you needs require any variation to what's out of the box such as Cash Sales/Undeposited. Good luck. Extremely poor attention to detail. Worst experience ever. Sharma and Abhishek consistently over promised and under delivered.
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