Robust NetSuite Integrator
Order & Inventory Sync, Order Fulfillment with NetSuite
Rating
4.6
feedback
80
chart
#3,120
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
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Less than a day
0%
-
Less than a month
14%
-
Less than a year
52%
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More than a year
31%
Reviews Summary
The reviews for the Robust NetSuite Integrator app are mixed, with both positive and negative feedback from users. On the positive side, many users praise the excellent customer support provided by the team, particularly mentioning specific team members like Shivam and Tarishi. Users appreciate the app's functionality in syncing orders between Shopify and NetSuite, as well as its user-friendly interface. The app is also commended for its customization options and the ability to resolve issues quickly. However, on the negative side, some users express frustration with the lack of responsiveness and support, especially when facing critical issues. There are complaints about bugs in the system, particularly with features like listing products from NetSuite to Shopify and syncing orders paid for by gift cards. Overall, while the app has been beneficial for many users, there are areas that need improvement in terms of reliability and communication.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 17, 2025
We had an extremely disappointing experience with Robust NetSuite Integrator. From the very beginning, they failed to understand our business needs and struggled to provide solutions that aligned with our requirements. The most frustrating part was their lack of responsiveness, even when we flagged business-critical issues that required urgent attention. Despite multiple follow-ups, our concerns were ignored, leading to serious consequences—including an HMRC audit due to incorrect data caused by their system failures. Their poor support and lack of accountability made this one of the worst experiences we've had. I strongly do not recommend their services to any business that values accuracy, efficiency, and reliable support.
Dec. 10, 2024
Incompetent. If you needs require any variation to what's out of the box such as Cash Sales/Undeposited. Good luck. Extremely poor attention to detail. Worst experience ever. Sharma and Abhishek consistently over promised and under delivered.
Oct. 18, 2024
Excellent support team and app, it's working well for our online shop! Thank you
Oct. 14, 2024
Shivam and the WebBee team has been extremely responsive and supportive during our onboarding process. We couldn't ask for a smoother or easier process in getting established with the NetSuite Integrator app.
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