Robust NetSuite Integrator
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Garbage company, there are constantly bugs and breaks in their software. Not little stuff either, sometimes the basic syncing functionality just stops working for a day or more. Getting them to fix anything is a struggle, they drag their feet and you have to constantly hound them. Terrible communicators, they frequently go days without updating you on a serious problem. They have difficulty understanding complex problems and I frequently have to re-explain things multiple times. I don't know how they have so many 5-star reviews, they must be paid reviews.
Very helpful app in terms of support and functionality. A big 100/100
Just finished evaluating this app after using it for a month, and it works like a charm. The integration with NetSuite is smooth and reliable. Most importantly, the support team is excellent—very responsive and helpful throughout the setup. Highly recommended for anyone looking for a robust NetSuite integration.
Fantastic App and customer service is exceptional. Shivam and team are always available to help, are very knowledgeable and very responsive.
Shivam was very helpful to us when it came to support with NetSuite
The support team contacted me promptly and we were able to resolve the issue with a minimum of fuss. Very Happy.
Its a good app and does a great job. My roles last 15+years have covered a number of complex Netsuite implementations... this app works, good people to work with, they care to help you out and make sure the solution works.
Shubham and all of the support team have been absolutely incredible! We've been looking for a reliable client to help us offer syncing services from NetSuite to Shopify, and this is by far the best tool and support team you can ask for. If I could leave more than 5 stars, I would!
We had an extremely disappointing experience with Robust NetSuite Integrator. From the very beginning, they failed to understand our business needs and struggled to provide solutions that aligned with our requirements. The most frustrating part was their lack of responsiveness, even when we flagged business-critical issues that required urgent attention. Despite multiple follow-ups, our concerns were ignored, leading to serious consequences—including an HMRC audit due to incorrect data caused by their system failures. Their poor support and lack of accountability made this one of the worst experiences we've had. I strongly do not recommend their services to any business that values accuracy, efficiency, and reliable support.
Incompetent. If you needs require any variation to what's out of the box such as Cash Sales/Undeposited. Good luck. Extremely poor attention to detail. Worst experience ever. Sharma and Abhishek consistently over promised and under delivered.
Excellent support team and app, it's working well for our online shop! Thank you
Shivam and the WebBee team has been extremely responsive and supportive during our onboarding process. We couldn't ask for a smoother or easier process in getting established with the NetSuite Integrator app.
*** UPDATE AS OF MAY 9, 2025 *** TRASH TRASH TRASH. I cannot say enough bad things about my experience the last 6 weeks. Bug after bug found. Promise after promise completely foiled. With every fix implemented comes another handful of problematic scenarios and it is exhausting to watch over the connector each day hoping and praying not another issue arises. Today was my breaking point. After weeks of going back and forth with intermittently skipped orders, duplicate orders, and now orders just sitting in their order log for no reason with no mechanism to trigger them to come into NS, I'm done. Absolutely done. Shame on the development team to make this mess for their clients. It is obvious they make direct and impactful changes in their production code base which, if you understand how software engineering works, is terrifying for any competent customer to use. *************************************** Shivam is very helpful, and we have transitioned from Celigo due to internal issues there and we are happy we made the move. If you feel Celigo is too expensive and/or hard to deal with, give these guys a shot. I don't think you will be upset about your choice! :)
Hello Thank you so much for sharing your positive experience! We're thrilled to hear that Shivam was able to address your needs effectively and that the transition from Celigo has been smooth and beneficial for your team. Your recommendation means a lot to us, and we're always here to help if anyone else is considering a similar move. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. 😊
Our team recently started using the Robust NetSuite Integrator, and the WeeBee team has been incredibly helpful throughout the entire setup process. The app is user-friendly, and the customer support team is always available to assist with any questions. So far, it has been a pleasure to work with. We will update our review once we've had more time to test the app thoroughly.
Hello Thank you for your thoughtful feedback! We’re thrilled to hear that your team has had a positive experience with the Robust NetSuite Integrator and that our WeeBee team has been helpful during the setup process. It’s great to know that you find the app user-friendly and that our support team has been there when needed. We appreciate your kind words and look forward to hearing more about your experience as you continue to use the app. If you have any questions or need further assistance, don’t hesitate to reach out. We’re here to support you every step of the way!
We use the Robust NetSuite Integrator on both of our sites to sync orders with NetSuite. This has been a game changer for us. Plus, the support is great! I highly recommend the app to save time and money if you are on NetSuite.
Dear Thank you so much for sharing your experience with the Robust NetSuite Integrator! We’re delighted to hear that the integrator has been a game-changer for your business and that it’s helping you save time and money. Your recommendation means a lot to us, and we’re especially pleased that you’ve had a positive experience with our support team. We're committed to ensuring that our tools and services continue to meet your needs. Thank you again for your kind words and for trusting us with your business operations!
Thanks to Shivam from Robust for his outstanding support during our software transition. Shivam's expertise and dedication have been instrumental in ensuring a smooth process. He has consistently provided us with the best solutions, demonstrating both professionalism and a deep understanding of our needs. His proactive approach and responsiveness have made a significant difference. Thank you, Shivam, for your exceptional support and commitment!
Hello Thank you so much for your kind words and generous feedback! We're thrilled to hear that Shivam's support during your software transition has made such a positive impact. Shivam's dedication to providing the best solutions is something we truly value, and it's wonderful to see that it has contributed to a smooth and successful process for you. Your recognition of his professionalism, expertise, and commitment means a lot to us. We’re grateful for the opportunity to support you and look forward to continuing our partnership.
This integrator is robust and meets our business needs. We have been using this app for 2 years without any issues! Great app! We will continue to use it for other stores.
Hello Thank you so much for your kind words and positive feedback! We’re thrilled to hear that our integrator has been meeting your business needs and that it’s been a reliable tool for your operations over the past two years. We truly value your trust in our app and are excited to continue supporting you as you expand to other stores. If there’s anything more we can do to enhance your experience, please don’t hesitate to reach out.
Hello, I am a NetSuite admin and just started working and learning Robust NetSuite integration to sync data between two apps. Not only is the knowledge base well organized and enriched, but the support reps are also very responsive, patient, and expectant. I received very good support from Shivam a few times during last week. excellent team, Congrats!
Hello I'm glad to hear about your positive experience with the Robust NetSuite Integration! It's great that you're finding the knowledge base well-organized and helpful. I'm also pleased to hear that the support reps, especially Shivam, have been responsive, patient, and effective in assisting you. I'll be sure to pass on your compliments to the team. Thank you for your kind words, and congratulations to the excellent support team!
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