Green Building Supply review for Robust NetSuite Integrator

Garbage company, there are constantly bugs and breaks in their software. Not little stuff either, sometimes the basic syncing functionality just stops working for a day or more. Getting them to fix anything is a struggle, they drag their feet and you have to constantly hound them. Terrible communicators, they frequently go days without updating you on a serious problem. They have difficulty understanding complex problems and I frequently have to re-explain things multiple times. I don't know how they have so many 5-star reviews, they must be paid reviews.