Robust NetSuite Integrator
The reviews are sharply mixed, but the overall pattern is that many merchants are very happy with the app’s core NetSuite-Shopify integration and especially the support team. Positive reviews repeatedly mention responsive, knowledgeable, and proactive support; smooth onboarding; helpful Zoom calls; and a product that works well for syncing orders, inventory, pricing, and fulfillment. Several users say the app saves time, reduces manual work, and is a strong fit for businesses with straightforward integration needs or some customization requirements. On the negative side, a smaller but very vocal group reports serious reliability and support problems. Complaints include bugs, broken syncing, payment posting issues, duplicate or skipped orders, poor communication, slow fixes, and features that do not work as advertised. Some reviewers describe major business impact from data errors or failed workflows, and a few feel the product is too fragile for complex setups. In short, the app appears to deliver strong value for many users, but there are concerns about stability, transparency, and consistency when issues arise.
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They were not able to fix the payment posting issue when I signed up. After working on it diligently, it is now fixed and working great. I sure appreciate their dedication to fix the issue.
Garbage company, there are constantly bugs and breaks in their software. Not little stuff either, sometimes the basic syncing functionality just stops working for a day or more. Getting them to fix anything is a struggle, they drag their feet and you have to constantly hound them. Terrible communicators, they frequently go days without updating you on a serious problem. They have difficulty understanding complex problems and I frequently have to re-explain things multiple times. I don't know how they have so many 5-star reviews, they must be paid reviews.
Very helpful app in terms of support and functionality. A big 100/100
Just finished evaluating this app after using it for a month, and it works like a charm. The integration with NetSuite is smooth and reliable. Most importantly, the support team is excellent—very responsive and helpful throughout the setup. Highly recommended for anyone looking for a robust NetSuite integration.
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