Robust NetSuite Integrator
Order & Inventory Sync, Order Fulfillment with NetSuite
Rating
4.5
feedback
76
chart
#2,569
All reviews
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Feb. 22, 2024
Excellent customer service and a user friendly app.
Hello Thank you for your fantastic feedback and for taking the time to share your experience with us! We are thrilled to hear that you found our customer service excellent and our app user-friendly. Providing top-notch customer service is a priority for us, and we are delighted that you had a positive experience with our team. We are also glad that you find our app easy to use and navigate.
Feb. 16, 2024
We've signed up to the Max Unlimited Plan and it's been one of the more frustrating and maddening experiences I've ever had with a new piece of software. They advertise a range of features but buyer beware, only some of these features are actually functional or reliable. What works: - Auto Sync Shopify Orders and customers to NetSuite * - Auto Sync NetSuite Item Inventory to Shopify - Auto Sync NetSuite Item fulfillments to Shopify - Sync Price from NetSuite to Shopify - Sync Shopify Order Edits to NetSuite** What doesn't work (but is advertised) - List Product from NetSuite to Shopify: The main added feature of their Max Unlimited plan is so buggy and incomprensible that I do not think they should be selling it as a finished feature. Even more concerning they don't seem to have any explanation or understanding of why it doesn't work. Endless zoom calls and promises of a fix just around the corner amounted to nothing. Most alarmingly the sync has no auditing or process visibility at all. It's black box so it can be updating your catalogue and you don't even know when it is updating or what is updating or what it has updated. In an effort to try and get this sync to work we left it on overnight and rather than list any new products it wiped the content from 16747 products! We we're extremely lucky to have a backup handy to reverse what it did. - * Auto Sync Shopify Orders Paid for by Gift Cards. The app is unable to sync orders when customers use gift cards as the payment method. We raised a few tickets but they where never able to fix it so we ended up having to manually import orders paid for by gift cards. - ** Order Edits in Shopify will close the original Netsuite sales order, delete the customer deposit and create a new deposit. This means if a customer makes a $100 order on Monday, edits the order for an additonal $50 on Tuesdsay (making it a $150) the app will just create a new order with a single $150 deposit on Tuesday, despite their actually being two deposits on two different days. If you edit a lot of orders this creates a lot of manual fixing up for end of months accounts and is a poorly designed feature. So in short I do not recommend Robust Netsuite Intregator unless you have a very simple setup and a lot of patience. It's cheaper than alternatives but is buggy, incomplete software and their support team sends a lot of emails but provides very few solutions.
Feb. 6, 2024
The app works well and the customer service is always ready to provide all the necessary support in case of need. Recommended.
Hello Thank you for your positive feedback! We're delighted to hear that you're satisfied with our app's performance and that our customer service team has been helpful whenever you've needed assistance. Your recommendation means a lot to us. If you have any further questions or require support in the future, don't hesitate to reach out. We're here to help!
Jan. 18, 2024
The team is very helpful at resolving any issues at arise.
It's wonderful to hear that the team is proactive and responsive in resolving any issues that may arise. Their helpfulness underscores their commitment to providing excellent service and ensuring a smooth experience for their customers. Knowing that you can rely on their support adds tremendous value to the overall experience. If you encounter any further issues or have any questions, don't hesitate to reach out to them for assistance.
Jan. 3, 2024
Quick and easy way to integrate shopify with Netsuite. Very responsive support team, but do need some patience in setting it up. Once it is up and running, it is a life-saver.
Hello Thank you for sharing your experience! It's great to hear that the integration between Shopify and Netsuite was quick and easy with the support of the responsive team. While setting it up may require some patience, it's rewarding to know that once everything is running smoothly, it becomes a true life-saver. Your feedback will surely be helpful for others considering this integration. If you need any further assistance or have any questions, feel free to reach out.
Dec. 21, 2023
Increible el servicio, la integración es muy facil (aunque tardada por todo lo que se debe configurar) y la atencion de los ejecutivos es MUY BUENA. Super recomendado!
Hola ¡Es fantástico saber que ha tenido una experiencia positiva con el servicio! La fácil integración y la excelente atención al cliente son factores clave que contribuyen a una experiencia de usuario exitosa y satisfactoria. Si tienes alguna pregunta específica o si hay algo más que quieras compartir sobre tu experiencia, no dudes en hacérmelo saber. Ya sea que esté buscando más información o simplemente quiera hablar más sobre sus pensamientos, ¡estamos aquí para ayudarlo!
Dec. 7, 2023
Overall, Robust NetSuite Integrator is a great solution for connecting Shopify and NetSuite. We sometimes need support related to some of our customizations, but Webbee is very responsive & helpful, and issues are resolved quickly. Definitely recommend.
Hello Thank you for your positive feedback! We're delighted to hear that the Robust NetSuite Integrator has been a valuable solution for your Shopify and NetSuite integration needs. At Webbee, we are committed to providing responsive and helpful support, ensuring that any customization-related issues are promptly addressed. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to meet your integration requirements.
Nov. 21, 2023
We've been using the app for since the begining of 2023 and it works very well.
Nov. 15, 2023
Using since 2021, the support has been excellent at ensuring our success. Our orders have been flowing without much issue and, if there is any issue, their support team has taken care of us well.
Hello It's great to hear that you've had a positive experience with the support team since 2021. Reliable customer support is crucial for ensuring smooth operations and resolving any issues that may arise. If you have any specific questions or if there's anything else you'd like to share about your experience, feel free to let us know!
Nov. 15, 2023
Using the application since 2021, the support has been excellent as well as the flow of orders into Netsuite since that time. We are very happy with the service and their support of us even when things may go wrong. Thank you especially to Shivam for all of his help.
Hello We are glad to hear that you've been satisfied with both the application and the support you've received since 2021. Having a reliable system for order flow and responsive customer support is crucial for a smooth business operation. If you have any specific feedback or if there's anything else you'd like to share, feel free to let us know. It's always valuable to hear about positive experiences with products and services.
Nov. 9, 2023
The team at Robust is very responsive and I am a big fan of the UI of their app. The ability to open sales orders in Netsuite directly from Shopify is a very good feature. There is a wide variety of customizations that you can do and the app is very straightforward.
Hello It's great to hear that you've had a positive experience with the team at Robust and appreciate the user interface of their app. The seamless integration between Shopify and NetSuite, especially the ability to open sales orders directly, seems to be a valuable feature for your business. The availability of a wide range of customizations is also a significant advantage, allowing you to tailor the app to your specific needs. The straightforward nature of the app likely contributes to a smoother user experience.
Nov. 7, 2023
Great app with a lot of features! The support team is always available to help on settings and advices.
Hello Thank you for your kind words! We are glad to hear that you're enjoying the app and that the support team has been helpful in providing you with settings and advice. If you have any questions or need assistance with anything else, feel free to ask the support team of WebBee Global.
Oct. 18, 2023
Very helpful staff member guided me through all the steps I needed to fix my problem. All it took was a quick zoom call and the issues were resolved. This is a great app that saves us a lot of time with manual entry. I would recommend to anyone who uses NetSuite.
Hello It's wonderful to hear that you had such a positive experience with a helpful staff member who guided you through resolving your issues via a Zoom call. It's clear that the app has been a valuable time-saver for you, especially with its capabilities to reduce manual entry tasks. Thank you for the recommendation, and if you have any more questions or need further assistance in the future, don't hesitate to reach out. Your feedback is greatly appreciated!
Oct. 2, 2023
Shivam was very helpful in setting up the Shopify to Netsuite integration.
Hello It's great to hear that Shivam was very helpful in setting up your Shopify to Netsuite integration. Having knowledgeable and supportive individuals assisting with the setup process can make a significant difference in the overall experience. If you have any more positive experiences or feedback to share, feel free to let us know!
Sept. 29, 2023
Very helpful customer service by Tarishi, completed the requested job straight away over a Zoom call set up at our convenience.
Hello I'm delighted to hear about your excellent experience with Tarishi's customer service! Providing prompt and convenient assistance, especially through a Zoom call, is a testament to their commitment to customer satisfaction. Such efficient and accommodating service can greatly enhance the overall customer experience. If you ever require further assistance, be sure to reach out to us again, as we are dedicated to providing top-notch support. Your positive feedback is valuable to us and for recognizing and rewarding our outstanding service.
Sept. 21, 2023
This app is an excellent solution to integrate Netsuite and Shopify. We've been using it for a few years now, and their support team is excellent and very helpful any time there is an issue or changes needed. Highly recommend this app for anyone who needs to integrate Netsuite and Shopify.
Hello Thank you for sharing your positive experience with the app that integrates Netsuite and Shopify. It's great to hear that you've been using it for a few years and that it has been a reliable solution for your business. The fact that the support team is responsive and helpful when you encounter issues or require changes is definitely a valuable aspect of any software or service. Your recommendation will likely be helpful to others who are in need of a similar integration solution for their Netsuite and Shopify integration needs. If you have any more insights or feedback about your experience with this app, feel free to share them, as it can be valuable for others considering similar solutions.
Aug. 31, 2023
App is pretty robust. It does the job as advertised. The connection is easy to configure and setting is not difficult. I would recommend for people who has no heavy tech background.
Hello, I'm glad to hear that you're satisfied with the app's performance! It's always a positive sign when an application lives up to its advertised functionality. The ease of configuring the connection and the straightforward settings are particularly beneficial for users without a heavy tech background. Your recommendation will likely be helpful for others in a similar situation who are looking for a user-friendly solution. If you have any more feedback or questions about the app, feel free to share them.
Aug. 30, 2023
Very smooth Onboarding. Great support for a great product that functions as intended. I would highly recommend this to all of my friends.
Hello Thank you for your positive feedback! We're thrilled to hear that your onboarding experience was smooth and that you've found our product to function as intended. Providing great support and a seamless onboarding process is a top priority for us, and it's rewarding to know that it's appreciated. We truly value your recommendation and look forward to serving both you and your friends in the future. If you ever have any questions or need assistance, please don't hesitate to reach out.
Aug. 29, 2023
The team is very helpful in working with us to build out our transfer over to Shopify from another web provider.
Hello We're delighted to hear that our team has been helpful in assisting you with the transition to Shopify from your previous web provider. Migrating platforms can be a complex process, and we're committed to making it as smooth and efficient as possible for our customers. If there's anything more we can do to support you during this transition or if you have any questions along the way, please feel free to reach out. We're here to ensure your experience with Shopify is a positive one, and we look forward to seeing your success on our platform. Thank you for choosing us for your e-commerce needs!
Aug. 17, 2023
We have had an excellent experience with the Robust Netsuite Integrator. The product is well featured and I can highly recommend the support from the Webbee team. They are knowledgeable and have always been able to answer questions and resolve issues. I have used this app on multiple stores to integrate with Netsuite, and will use again. Greg.
Hello Greg We are delighted to hear that you've had such a positive experience with the Robust Netsuite Integrator! It's great to know that the integration tool has been working effectively for your needs. If you have any further feedback or questions about the Netsuite Integrator or any other related topics, feel free to share. Your success and satisfaction are important, and We are here to assist you with any information or assistance you might require.