Utopia Home review for Dropshipzone
Aug. 31, 2020
I used this app, so that the stock on the store is always up to date. But only after 2 days, we realised that the app is not updating the stock. Its showing the items as in stock on the app, but actually they are out of stock on the website. Its really upsetting, that the core purpose of the app is not fulfilled. Also, the app takes over the shipping rules for the store. So if you have multiple vendor, as we do, sofortig shipping rules are visible for all products across different vendors. This is clearly not the right use case. Sofortig shipping rules should only apply for products which are managed by that app, and not for all vendors. We already lost shipping cost because sofortig calculated as 0, where as we had to pay the other vendor shipping cost. Finally, not all the products have Logistic weight. It could be a bug or its intentional. But it would be hard to understand how the shipping charges are calculated for products with logistic weight as 0. This app really needs some working. As it stands, its not fit for purpose.
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. For your inventory stock out-sync issue, we will deep dive to investigate asap. Using Sofortig as storefront carrier app could always be an option, reseller could able to setup his own shipping rate to override Sofortig. For reseller who work with multiple vendor, it is highly recommended to setup different 'Custom Shipping Rate' profile for corresponding product so that Sofortig will not calculate the shipping rate for non-Sofortig product. In regarding the shipping cost, it is given from Dropshipzone in which the calculation is based on delivery address and product category. Again, thank you for your feedback to make us better.
