NextSmartShip
All-in-one solution that streamlines your fulfillment process
Rating
2.0
feedback
4
chart
#1,525
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
25%
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Less than a day
0%
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Less than a month
25%
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Less than a year
50%
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More than a year
0%
Reviews Summary
The reviews for the Next Smart Ship Shopify App are mixed, with both positive and negative feedback. One customer expressed dissatisfaction with a significant price increase in shipping costs within a short period, leading to a feeling of being scammed. On the other hand, multiple customers praised the excellent customer support provided by the team, highlighting quick responses and helpful assistance. Additionally, users appreciated the personal advisor feature and the overall effectiveness of the service, especially after initial delays were resolved. While there are concerns about pricing transparency, the app seems to excel in customer service and fulfillment reliability.
Highlights
Review RSS Feed
All reviews
Aug. 27, 2025
Worst 3PL ever. Before working with them, Cassiel quoted me 5.54USD for the shipping to France as it is the special shipping line for sensitive products. Once I topped up and started receiving orders, the price went up to 13.44USD with no reason. So this is a 134% augmentation in 27 days. And when I point that to Cassiel, she tells me... "price may vary because of the fuel" I obviously understand that price could vary because of the price of fuel but 134% in 27 days is an absolute joke. And price of petrol decreased a lot during that period of time. Go everywhere but to Next Smart Ship for your 3PL if you don't want to get scammed like I was.
Aug. 31, 2023
Such good customer support, Hedwig especially has been so helpful and quick to rescue any mission. I really appreciate the hard work and dedication of their team! Would recommend!
Jan. 4, 2023
I've been using this service for more than a year, and it feels better than amazon FBA as you'll have a personal advisor that you can chat with about your enquiries. Definitely recommend! If you want free first month of rent for your products, use this link: fulfillship.nextsmartship.com/landing/index.html?nsid=2508
Feb. 22, 2022
Had a few issues with delays at the beginning, but after those initial hickups, I can highly recommend Nextsmartship to take care of your packages and shipping of your products. Their staff is friendly and effective, and their services work as they should. If you need fulfiilment, this one is good.
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