Nibble – AI Negotiation

May 14, 2024

We love Nibble. We use it to negotiate with customers after hours and it has been a steady app since we implemmented it, around 2 years ago. 14% of the Nibble chats result in a purchase! It's super easy to install and their customer service is superb. They help to implemment or to modify if neccessary.

May 6, 2024

I think it's a great idea and after testing it I have to say that I'm thrilled with how easy it works. It's fun to negotiate the prices. The backend is very self-explanatory. What I don't like. We would have liked to try it out once, start a campaign to see how it is received. Our customers are from Germany, so we wanted a German translation, but of course we also wanted to adapt the style of the button. The surprise: it's not possible. In fact, it is only possible if you sign a one-year contract, i.e. a minimum of 6000 USD + 2%. That is an absurdity. With this sentence the conversation with the support was over. Further inquiries remained unanswered. Even the "Whitelabel" solution is only available in the Enterprise plan. So even with 499 USD + 2% sales fee you have to leave the advertising for it. Conclusion: Cool tool, bad pricing policy, inflexible support. But as always, someone will come along who does exactly the same thing only better :-)

March 1, 2024

We have had a brilliant response since adding Nibble to our customers experience. It's a WIN-WIN platform - it effectively engages customers whilst maintaining Transformulas branding. The team at Nibble are always on hand to answer questions and give us suggestions, they have ensured a seamless experience. Super easy for both us, as the brand, and customers to use.

April 21, 2023

I have been super happy with Nibble. We have seen great conversions and at lesser discounts that we typically offer. Additionally, the Nibble team has been incredibly responsive to design and feature feedback. I couldn't be happier with the product and the team.

April 19, 2023

As a retailer, I have been using Nibble for a few months now, and I must say it has been great for my business. Nibble has provided me with a powerful price negotiation tool that has helped me increase sales and retain customers. With Nibble, I can negotiate prices with customers in real-time, providing them with a personalized shopping experience that keeps them coming back for more. I love how Nibble integrates seamlessly with my e-commerce platform, making it easy to manage negotiations and monitor sales. The customer support team has been incredibly helpful and responsive to any questions or issues that have arisen. Overall, I am very satisfied with Nibble and highly recommend it to any retailer looking to boost sales and provide a better shopping experience for their customers.

Dec. 22, 2022

The app does what it is supposed to do, and we feel it is extracting sales which we would normally not get without this tool. One recommendation: Upon reading the transcripts of the nibble negotiations, I feel that your developers should try to build in a bit of extra intelligence to account for the increasingly poor English grammar and spelling that I am seeing out there (assuming of course an English language version of the Nibble app is being used) Nibble is not quite understanding a number of responses from customers when poor grammar and spelling is involved. A bit of tongue-in-cheek here, but true, nevertheless!

Dec. 15, 2022

We use the 'Best Offer' feature on eBay so have been looking for a similar feature for our Shopify store. We had tried the manual 'make an offer' button apps but any auto-accept rules were often gamed by shoppers who would goal seek the biggest discount. We also didn't have time to be constantly answering offers. So we tentatively trialled Nibble and our customers responded v positively. I was worried at first what they would think about the 'bot', but we sell second-hand where pricing is hard, so the overall feeling from shoppers was positive that they got a great deal, quickly! Would recommend taking the plunge and giving it a try.

Dec. 9, 2022

Excellent, not just the APP and the concept, the free initial support and setup means your up and running in no time at all . You can use Nibble as just a simple means of customers being able to negotiate or you can even have it offer deal sweeteners. Great App great Team of people :)

Oct. 29, 2022

The Nibble app is simple to use and allows our customers to negotiate price on our products. This is such a great app as we set a certain discount amount and the customer can negotiate up to the threshold we set. The support team at Nibble is extraordinary and have helped us at all hours, including the weekend. We LOVE Nibble!!!

Sept. 8, 2022

I love this app and the Nibble team. Very quick to respond to queries and they take customer feedback on board as they are always looking to make the experience and app even better This is ideal for anyone looking to not just offer a blanket discount and it allows us to keep margins healthy. A personal favourite of mine is the Nibble bot conversations and seeing how our customers interact and reply back

Aug. 9, 2022

We've been through quite a few apps during our time on Shopify, but have never come across anything quite as innovative and engaging as Nibble. Really easy to use, customers love it, and their team are super-responsive when it comes to sharing our feedback. It genuinely feels like us as store-owners are part of the development and growth of the app, which to me is really refreshing. Plus it's really fun to read the chat transcripts back!!

July 8, 2022

Amazing app, gives a great user experience. Their support team is doing a great job. Trying to explore what more we can do with this app

Dec. 23, 2021

We came across Nibble purely out of serendipity! Their exceptionally talented and friendly team got us setup in a breeze and enabled our business to benefit from bot based negotiation with visitors. The bot itself is fun to engage with and has gotten us many orders that would've been lost otherwise. The Nibble team is constantly working on bringing the best of "Negotiation tech" to merchants like us and helping us increase our conversion rates - thank you, Nibble team! We look forward to the upcoming launches - happy holidays!

Nov. 10, 2021

App is easy to use and support is superb. It is a great time saver vs make offer apps that require manual response. I encourage everyone to try it and see if it is a good fit for their website.

Nov. 2, 2021

A really fun little app and a great way to increase conversion and user engagement. The team are lovely at Nibble and super helpful, installation was seamless and we didn't have any problems once it was up and running. You're also able to personalise the chatbot so can add your brand's TOV into the mix. Highly recommend!

Oct. 12, 2021

Nibble is a really engaging way for us to offer our customers a discount promotion. The team were fantastic and helped us to make sure that the app was configured to our needs, and the Ux is very simple and intuitive to use, both from the installation and customer points of view. Highly recommend for an engaging and effective take on a discount campaign!

Sept. 3, 2021

Great way to engage and convert customers! The support we've received has been fantastic, and has really allowed us to inject our own personality into the chats & negiotiations - almost feels like we've added another member to our sales team!

June 29, 2021

Fantastic app, has improved our conversion, and having read through conversations our users have had with the Nibble app, it has created some really great engagement. Would definitely recommend.