Ninja Van
Create delivery orders with Ninja Van in just a few...
Rating
4.2
feedback
28
chart
#666
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
7%
-
Less than a day
4%
-
Less than a month
14%
-
Less than a year
68%
-
More than a year
4%
Reviews Summary
The reviews for the Ninja Van Shopify App are mixed, with both positive and negative feedback. Positive aspects highlighted include the app's seamless integration with Shopify, user-friendly interface, efficient order fulfillment process, and helpful customer support. Users appreciate features like easy order creation, printing of shipping labels, and automatic email and tracking number updates. However, negative reviews mention issues with customer support, app installation errors, and difficulties in connecting on the mapping area. Some users also faced challenges with the older version of the app but found that the problems were eventually resolved.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Jan. 22, 2025
I initially considered giving this service a full 5-star rating; however, the lack of effective customer support has significantly impacted my experience. Despite multiple attempts to request billing statements through both their chat and email support channels, I was assured that the documents would be sent to me. To date, I have not received them. Furthermore, my account was suspended without resolution, adding to the frustration. The absence of a live agent chat option on their website further complicates the process of resolving issues. At this point, I am compelled to seek an alternative provider, as my business operations cannot afford to be disrupted due to inadequate customer support. This experience has been highly disappointing and inconvenient.
June 7, 2024
We are very happy with the straight forward shipping method ninja provides. In top of that i would like to shout out to Mr Kartik for being super helpful in the process of setting this up
June 2, 2024
It was unsuccessful Upon app installation, promting the following error message: "Can only add multiple handlers when deliveryMethod is Http. Invalid handler: {"deliveryMethod":"eventbridge","arn":"arn:aws:events:ap-southeast-1::event-source/aws.partner/shopify.com/7777452033/nvplugin"}"
Hi The Nature Herbalist team! Apologies for the experience and thank you for reaching out to us with this issue. We see that the installation of the app is successful from our end now, but if you need any help or clarification at all, please reach out to me at sg-sales@ninjavan.co! - Daniel
April 23, 2024
Been using Ninja Van for a year now. No complains, app works great for all our local delivery needs. Overseas shipment is great value as well for selected country. Would recommend.
April 17, 2024
Cant connect on the mapping area
Hi JB Shop, we're sorry to hear of your experience and will definitely work to make the setup even more intuitive! In your case, the mapping of delivery types should be automatic and you can also find our setup guide here: https://sites.google.com/ninjavan.co/ninjadashboard/step-by-step-guides/ninjavan-shop-app Our team should have also reached out to you through email but in any case, feel free to let us know if you need more help at sg-sales@ninjavan.co. Hope this helps!
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