Ninja Van

Nov. 28, 2025

Had Issues with fulfilling the order and there's no indication what's the problem was, just an error- contact customer support at support@ninja- asked for screenshot of the error message after a long explanation, afterwards told me to contact integration team. Drop the case because it's a hassle- they should have direct me to the integration team instead of wanting me to contact them- means I have to explain everything back to square one again.

Aug. 4, 2025

There is basically ZERO support. Had issues with fufilling the order and got a error message that just indicate error doing so without any context what is causing it. Tried to contact support but no reply.

Jan. 22, 2025

I initially considered giving this service a full 5-star rating; however, the lack of effective customer support has significantly impacted my experience. Despite multiple attempts to request billing statements through both their chat and email support channels, I was assured that the documents would be sent to me. To date, I have not received them. Furthermore, my account was suspended without resolution, adding to the frustration. The absence of a live agent chat option on their website further complicates the process of resolving issues. At this point, I am compelled to seek an alternative provider, as my business operations cannot afford to be disrupted due to inadequate customer support. This experience has been highly disappointing and inconvenient.