UK Race Support review for NoFraud Fraud Protection

3 / 5

Jan. 27, 2025

I find the App is to sensitive and cancelling genuine orders. Its probably costing me more in lost / cancelled orders that fraud orders. I wait to see what NF have to say about my issues.

Using app

Over 7 years

Total reviews

3

Average rating

2.7

Developer Reply

Hi Simon, Thank you for sharing your concerns; we understand how frustrating it can be when legitimate orders are declined. Any time NoFraud cancels an order due to risk concerns we share detailed information on why the cancellation occurred, including risk factors. Additionally, NoFraud is a powerful, flexible platform that allows merchants to customize their process and create specific rules tailored to their business. We’d love to help you fine-tune your settings to reduce false declines while still proactively protecting your store from fraud. Our Customer Success team has reached out via phone and email to assist you further. If we do not have the right contact information for you, please let us know at [email protected]. It’s our goal to ensure every merchant using NoFraud is able to achieve the best possible results for their business.

NoFraud Fraud Protection for Shopify
NoFraud Fraud Protection
4.7 star
128 reviews

NoFraud - Fraud Protection for eCommerce - Fraud Prevention

Developer
Shopify App Store