Rating

4.7

feedback

23

Reviews

chart

#8,083

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    4%
  • Less than a day
    26%
  • Less than a month
    52%
  • Less than a year
    9%
  • More than a year
    9%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, highlighting the excellent customer service provided by the support team. Users appreciate the ease of installation and customization, as well as the intuitive user interface that simplifies the management of the app. The technical support team is praised for being responsive, knowledgeable, and proactive in assisting users with any issues or questions. However, there are a few minor suggestions for improvements, such as adding on-screen confirmation messages and the ability to send test emails to oneself. Despite these minor tweaks, the app is highly recommended for Shopify users looking to enhance their store's functionality and receive reliable technical support.

Highlights

Excellent customer service and responsive support team
Ease of installation and customization
Intuitive user interface and management
Minor suggestions for improvements
Highly recommended for Shopify users

Rating Breakdown

  • 5
    91% (21 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    4% (1 ratings)
  • 1
    4% (1 ratings)

Reviews with Text

  • 100% (23)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Aug. 21, 2024

Excellence in Customer Service. I’d like to preface this by saying I’m nowhere near tech savvy. I had just installed the Notifio app and upon opening a chat with Notifio, I was promptly greeted by Rahul who was very patient, understanding and took the time to assist me and guide me through setting up my first campaign. Ensuring I had a clear understanding (I was definitely overthinking it) all the while establishing a successful introduction with Notifio. Thank you Rahul. You set an example for others to follow.

Using app

Almost 2 years

Total reviews

5

Average rating

3.0

5 / 5 Share

Jan. 3, 2024

I am absolutely delighted to share my experience with this Shopify app. From the outset, I was impressed by the simplicity and smoothness of its integration. As an online store owner, I have often faced technical challenges when adding new apps, but this one stood out for its ease of installation and configuration. The user interface is intuitive and user-friendly, which greatly facilitated getting to grips with the app. I was able to customize its features to meet the specific needs of my store without needing in-depth technical skills. This had an immediate positive impact on the efficiency of my daily management and on my customers' shopping experience. What impressed me the most, however, was the quality of the technical support. Whenever I had a question or encountered a minor obstacle, the support team was incredibly responsive and knowledgeable. Their personalized approach made me feel truly supported. They not only resolved my issues quickly but also took the time to explain the processes to me, which helped me better understand the optimal use of the app. In conclusion, I highly recommend this app to all Shopify users. Whether you're a beginner or an e-commerce expert, you will find in this app a powerful tool to enhance your store, and reliable technical support to accompany you at every step. A big kudos to the team behind this app for their excellent work!

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 24, 2023

A must have app! Good overall customization and integrates well with Shopify. Took me a few trials to get my welcome message formatted correctly, but the customer service has been very helpful! Could use a few minor tweaks such as: * An on screen message confirming a customers subscription. * The ability to send test emails to yourself even if you've subscribed. Would greatly help to ensure formatting is correct. * Ability to remove company logo from specific emails when default header is set to include a logo. Highly recommended app otherwise!

Using app

8 days

Total reviews

3

Average rating

5.0

2 / 5 Share

March 20, 2023

This app was working well for me at first... then new government regulations were put in place regarding text messages, in March SMS messages to my customers stopped. I contacted the APP only to receive conflicting information...I hate having to get a new APP but the whole point of having a messaging APP is to send messages and it doesn't seem that this company will be able to do that anytime soon. PL

Using app

2 months

Total reviews

2

Average rating

3.5

5 / 5 Share

Feb. 23, 2023

I am loving working with this app as of now. Though havent tested performance over a length of time, their customer support is very proactive and open to feedback. Love that . Also love the different notification/sms/email driven customer recontact options given thru a single app. Have tried many apps but havent found one single one which gives so many options. This should help avoid bugs that pop up with using different apps for different functionalities. Nicely thought !

Using app

3 days

Total reviews

6

Average rating

4.8

All reviews

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