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Rating
4.9
feedback
26
chart
#830
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June 20, 2024
App doesn't work in Firefox at all. Just doesn't show up. No reply from customer service. 1 star just for free of charge app. upd. The issue was fixed. Also got replay from customer service. Good app for a free one but useless for the most shops since it doesn't have shipping profiles which is crucial for EDD app. I'd suggest to find a way to connect EDD to the Shopify admin shipping profiles. It's the more logical and seamless way to connect EDD to the product, than through collections or metafields. However, not a single app on the market does it for unknown reason.
Using app
3 days
Total reviews
2
Average rating
2.5
Dear customer, Thank you for bringing this to our attention. I apologize for the inconvenience you've experienced with our app not working in Firefox and the lack of timely response from our customer service team. We've recently resolved the issue with the app, and it should now function correctly in Firefox. Additionally, I reached out to you personally yesterday to assist further but have not received a response. Could you please check your spam or junk mail folder to ensure our communication hasn’t been missed? We're here to help and ensure you have a great experience with our app. Best regards, Chloé - Customer Success Manager @NestScale Update: June 24th 2024 Thank you for updating your review. We're glad to hear the issue was fixed. We appreciate your feedback about the shipping profiles. Connecting EDD to Shopify admin shipping profiles is a great idea, and we'll consider it for future updates. If you have any other questions or feedback, please let us know. We're here to help. Thank you for using our app.