All reviews

Rating Breakdown

  • 5
    93% (229 ratings)
  • 4
    3% (8 ratings)
  • 3
    2% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (4 ratings)
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5 / 5 Share

Feb. 28, 2019

Great customer support, I worked with Megan. Got all my questions answered quickly and got this app easily integrated into my store!

Using app

10 months

Total reviews

6

Average rating

5.0

3 / 5 Share

Jan. 19, 2019

I think this APP has huge potential. Their customer support is awesome. Unfortunately if your market is not English speaking and you need to be able to translate button texts into your own language, then this APP becomes useless because ist not possible. Many buttons and certain Bot texts are fixed and cannot be translated or customized. Are real pity and a huge disappointment for us. Hopefully the developer will change this. Shouldn't be so hard and they would open the App to more markets and avoid disappointment of users who find that issue out after they invested time to install and test the Bot.

Using app

9 days

Total reviews

2

Average rating

2.0

5 / 5 Share

Jan. 16, 2019

Customer Support service is great! Milena from OctaneAI is helpful and responds very quickly (: Has ton of useful features which other apps don't offer

Store

Kerotin

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 14, 2018

Straight off the bat, and before I even completed the trial this app has recovered nearly $4k of revenue at full margin. FB Messenger marketing and figuring out how the subscribers, rules and nuances work is definitely a learning curve, but what isn't?! Once you get your head around it, you'll be miles ahead of the competition. Our first ad was picking up subscribers at 7 cents per user and this will be a major focus for us now. Support from Matt has been great, including pre-built flows and ideas for content and in chat support that helped my understand the whole relationship and rules around Interactions, Subscriber and Promotions / Broadcasts and how that affects your total list. This is also one of the only Bots that allows you to do abandoned carts, and also one of the only ones that integrate with Klaviyo.

Store

BoxHill

Using app

About 4 years

Total reviews

9

Average rating

4.7

5 / 5 Share

Nov. 14, 2018

This is a great app. It allows you to do sooooo much! They have a few integrations but have added more just in the short time that I've had it. The help center and tutorials are actually better than a large majority of larger more well know enterprise apps or companies. It has a great UI and is easy to use. You don't have to know anything about bots or coding. Support is super responsive. I've already starting using it and its working great. This app will have you prepared for the wave of conversational commerce that is building.

Store

Giftee

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 9, 2018

This app is great concept. Set up can be confusing though. I will use out the trial period and see how it goes

Store

Kira FX

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 6, 2018

Octane AI allows you to achieve professional results that are easily tailored to the needs of your brand. I looked at other bot building apps and they were just as good but nowhere near as easy to use! BONUS: the Octane AI support staff are brilliant.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 24, 2018

Hands down the best messenger platform app. Feature-rich, top notch customer support, great front-end interface, and it seems they're constantly working to expand features. Do yourself a favor and switch over from whatever you're using.

Store

EVER

Using app

10 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 17, 2018

Switched over from Manychat because the Octane integration with Shopify is just so awesome. Customer support is top notch. I'd say that setting up JSON ads are not as intuitive as ManyChat and takes a bit of getting used to but I'm sure that this will get better over time. Highly recommend!

Using app

3 months

Total reviews

2

Average rating

5.0

1 / 5 Share

Oct. 1, 2018

such a bad app wont let you disable the app from store easily. Crap app. No quick response from teams either. Very disappointing.

Using app

13 days

Total reviews

1

Average rating

1.0

5 / 5 Share

Sept. 21, 2018

I'm not sure there are words to describe how awesome working with Octane is. 1: My on-boarding call was with the president. Who does that? So cool. Such a great insight into the company. That pretty much sold me without even learning the software. 2: Their rapid advancement is on point. Weekly new integrations and that perfect "can do" attitude towards building new integrations with new companies. 3: When you screw up, help is a few minutes away. Nothing but great insight from the support staff, and quickly. I can see this platform growing into one of our most used pieces of software. It's ability to manage your basic tasks and communications is fantastic. Everything else is just icing on the cake. Oh, 5 days into my trial, I had already covered the monthly cost of the pro package. So that's pretty cool.

Using app

Over 1 year

Total reviews

15

Average rating

4.4

5 / 5 Share

Aug. 22, 2018

App is super powerful, customizable, and integrates very easily. They have step-by-step tutorial videos to get you started, and the customer service team is great! All-around great experience.

Using app

24 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 12, 2018

We tried several different Messenger apps and this is simply the very best! So many customizations, powerful little bot yet simple to use. If you have any questions support is a pleasure to chat with and they respond super fast too! Don't waste time, try it out now and see for yourself. We love it!

Using app

5 months

Total reviews

23

Average rating

4.8

5 / 5 Share

Aug. 9, 2018

Awesome customer service, and great results thus far. Open rates are through the roof compared to other platforms.

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 2, 2018

100% RECOMMENDED! The support team is so awesome! There is a chat inside the dashboard, you can ask questions and they will help you right away. The app is very intuitive, you will have everything set up and running with no effort on your side. Everything is automatic. I love it!

Using app

30 days

Total reviews

6

Average rating

5.0

5 / 5 Share

July 30, 2018

AI at its best,,,so much easier and fun running a store page!!

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 29, 2018

love using this Artificial Intelligence. best way to get customers checking out

Using app

Over 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

June 19, 2018

Very nice app, has increased conversions and sales!

Using app

6 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 8, 2018

Octane messenger has increased our conversion rates. The broadcast option allows us to reach all fans directly and abandon cart messages have proven to be a huge success. Octane AI Messenger Marketing is a game changer.

Using app

About 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

May 8, 2018

If you have any traffic, this app will make you money! Converts way better than abandoned cart emails. Very easy to setup, and the most robust e-commerce messenger app out! No other app will let you fine tune your messenger re-marketing like octane AI

Using app

Over 4 years

Total reviews

1

Average rating

5.0