All reviews

Rating Breakdown

  • 5
    93% (229 ratings)
  • 4
    3% (8 ratings)
  • 3
    2% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (4 ratings)
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5 / 5 Share

Nov. 1, 2021

Octane Ai is a super powerful tool on so many levels. If you are after the personalization of your customer's experience as well as a way to optimize your overall marketing stack this is the platform for you.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

Developer Reply

Speaking of personalization... We wrote a haiku JUST FOR YOU: Help with digestion? You need hyperbiotics IT IS PATENTED!

5 / 5 Share

Oct. 29, 2021

I used this app for quizzes, FB Messenger, and SMS. We find it very helpful and a key platform for us, especially because our Octane rep manages the account with us with expertise and great assistance.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

The Milk Snob "Style Quiz" is amazing! Love the design and the gif that shows before the quiz matches you with the product recommendations.

5 / 5 Share

Oct. 19, 2021

I reached out to customer service via their online chatbot not knowing I'd need as much help as I did! I attempted to navigate this new app myself thinking I had the knowledge to do so and found I really needed help. The app is wonderful and I appreciate how Brandon helped identify what I wanted to achieve and proceeded to guide me through it. He was patient and professional as well as really upbeat even as my questions kept coming. We achieved my initial aim and I was reassured that I could come back with any other concerns that I had. Thank you Brandon!

Using app

8 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Oct. 18, 2021

Leonardo was super fast and super helpful right from the start. Early days for us on this app but so far so good

Using app

5 days

Total reviews

34

Average rating

4.9

5 / 5 Share

Oct. 11, 2021

I can't rate the Octane app highly enough. We have seen a massive bump in our opt ins, and I really feel it helps our customers to feel more in-the-loop with our store. The support from Octane is also excellent, and any tweaks I have needed to make have been actioned promptly and efficiently!

Store

A-OK9

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 10, 2021

This app has been great for our website. It is such a great tool to help customers find their shade via the quiz or get a better look at recommended products. The Facebook marketing is also a game changer in terms of being easily able to communicate with our customers. We went for the full package with Octaine AI and our account manager is always coming up with new ideas and ways to improve our service. Couldn't recommend more :)

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 7, 2021

Great app and even better team to help you through the process of setup. Octane has given us a noticeable revenue lift with still a lot more we can do to get more out of it. Thanks to the great team and account managers who helped us!

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 7, 2021

Octane.ai has been a great investment for our company and has been really helpful not only for us but for our new and existing customers who use our website. It has greatly improved our sales and assists with customized recommendations on our products which our customers have really enjoyed. The service from Aoife has been nothing short of amazing, and she has been available to assist whenever necessary, without any delay or hesitation.

Using app

12 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 23, 2021

Why didn't I use Octane sooner?!?! Is what we keep saying to ourselves. Cutting edge, low noise medium that gives us incredible ROAS. We use the enterprise service and it is incredible the level of service and execution. It's like having another full-time member of our in-house team.

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 6, 2021

Effective and easy-to-use app. Really, great customer service! Specifically, Brandon is amazing!!!!!

Store

ecoslay

Using app

18 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 15, 2021

Wow wow wow! Great quiz! Even better customer service! It's an intuitive platform but I need hand holding... Brandon was there every step of the way and helped me build my quiz from start to finish... I would have given up if not for him!! Amazing!!!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 8, 2021

This app and the service I received from Aoife have been outstanding. We've seen an incredible jump in conversions and SMS has been an advertising dream come true! Thank you, Aoife and Octane AI!!!

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

June 25, 2021

I am very pleased with Octane AI. The quiz, the popups, the CRM integrations... everything is top notch and easy as pie. In particular, the availability and communication of their customer support is OUTSTANDING. Brandon, my support rep, is always available in an ongoing chat, regularly checking in to see if I have questions, and responds within a short amount of time during the business day. That level of support is unprecedented!

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 21, 2021

The support in configuration of the quiz and making adjustments post-launch was great. Jamila has been very supportive and responsive throughout the process. However it WOULD be great if in the future we could use Shopify tags to dynamically update the results that populate as opposed to making manual updates to the quiz as we release new product.

Store

JuJuBe

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2021

Very intuitive interface and a lot of possibilities. Mark has been very helpful within minutes when I needed assistance!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 2, 2021

Great platform and awesome team to work with. I have nothing but good stuff to say about Octane AI.

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

May 19, 2021

Octane AI has been a great app for us as it offers a number of features that allow us to meet our customers where they are and anticipate their needs. Both the quiz and the integrations with Messenger are valuable tools, and the process of setting everything up was made so much easier by the Octane AI team. Working with them has been nothing but a pleasure. From onboarding with Jacob, learning new insights from Katie, or working towards monthly goals, and testing new ideas with Valentina, it's been a smooth experience the whole way through.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

May 14, 2021

This app is AMAZING! It does so many things! I use it to welcome my customers with a discount code, catch them before they exit, abandoned carts AND - I am working on a shop quiz to help my clients select the best product for them. Brandon is 100% absolutely amazing and has guided me through each and every process and answered ALL of my annoying questions. I am SOOO glad I ditched the other apps and found Brandon and Octane!

Using app

Over 1 year

Total reviews

6

Average rating

4.8

5 / 5 Share

May 4, 2021

Seriously one of the best apps on shopify!!! Brandon in customer service is amazing!! So helpful! I wish all app companies on shopify were this amazing!

Using app

4 months

Total reviews

7

Average rating

4.6

5 / 5 Share

April 29, 2021

It's been a great experience from the tireless efforts of the guys at Octane. Whatever time it is when we're working on the shopify integration, Brandon, Mark and Inna have been giving their best. Really top of industry support from Octane with live people who care, compared to other big brand platforms where we have to face a wall of threaded emails. Good job and Kudos Octane AI!

Using app

23 days

Total reviews

1

Average rating

5.0