All reviews

Rating Breakdown

  • 5
    91% (176 ratings)
  • 4
    4% (8 ratings)
  • 3
    3% (5 ratings)
  • 2
    1% (1 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 99% (192)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 6, 2020

Octane AI has really been a game changer for our FB Messenger marketing strategy. We have generated over 6 figures in revenue within the first 2 months of being partnered with them and have also created our first ever lash quiz through their platform where users can find their perfect lash. Highly recommend

Using app

About 2 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Oct. 6, 2020

Since we added OctaneAI's Messenger platform, we have seen large sales increases and tons of great engagement on the Facebook platform as a whole. We also recently implemented their new Quiz feature, which has driven in a ton of revenue since launch just a few weeks ago. Their support is fantastic, I would absolutely recommend OctaneAI to any brand seeking to expand their outreach to Messenger and SMS.

Using app

6 months

Total reviews

9

Average rating

4.9

5 / 5 Share

Sept. 25, 2020

This app will unlock doors for your business. From the great Messenger capabilities to the newly innovative shoppable quizzes, what are you waiting for? I will proudly recommend this app to anyone who wants to offer customization to their customers in a DTC e-commerce world.

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Sept. 23, 2020

Love the app. Love the team behind it. Highly rec. If you're building an Ecom company, get on Octane now!

Using app

28 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 26, 2020

I use this app to power our online quiz, which gets customers to products that work for their lifestyle much quicker. Their customer service is great, Mark B. in particular is a rockstar and will help you every step of the way.

Store

Rooted

Using app

12 days

Total reviews

8

Average rating

5.0

5 / 5 Share

April 10, 2020

The Octane crew is one of the best app companies out there that is willing to go the extra mile for your business. If you are looking for an all in one app, this is it.

Using app

11 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 19, 2019

I ask questions Katie is always there to help. Recommend to any store trying to grow their FB msngr.

Using app

15 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 18, 2021

Great customer support from top to bottom. Onboarding with Katie was awesome and very helpful. Extreme potential for revenue through their tools! Update in 2021: We're now working with our AM Aoife and we couldn't be happier. This platform keeps getting better and better and so do their people. Thank you Octane!

Using app

Over 1 year

Total reviews

13

Average rating

4.8

5 / 5 Share

Dec. 11, 2019

This is awesome for your Shopify Store and it'll turn your visitors to real customers. Their support team is amazing and Aleksandar is one of the top customer support from their team. I love their support and amazing application.

Using app

1 day

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 15, 2019

Fantastic Customer Support - Highly recommend. Onboarding calls were very helpful - and the app is very user friendly.

Using app

8 days

Total reviews

4

Average rating

4.8

5 / 5 Share

Nov. 5, 2019

So far, this app seems amazing. I'm still new to it, but it seems like a great, comprehensive solution to Messenger and I LOVE how many different ways there are of acquiring new leads and the customizability. I'm looking forward to trying it with SMS marketing and upgrading to their paid plan. The interface is awesome and easy to work with and support is great. Also the tutorial videos are extensive and extremely well put-together. 100% recommend.

Store

RSA

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 20, 2019

Octane AI is a great app that has helped us recover sales via abandoned cart messages. I love that people can purchase directly from messenger. Katie, with their customer support, has been super helpful with any questions that arise. With more integrations, this app is going to be a powerhouse for e-commerce.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 16, 2019

We're on the basic plan, but we're LOVING it so far! Had a minor glitch with one of our shipping notification flow and Katie was incredibly helpful and thorough with getting it back up and running correctly. I've worked with several other self-serve type ad platforms and NO ONE has been that easy to communicate with. Seriously, Katie rocks!

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 14, 2019

Awesome company and great product. Super easy to set up and get onboarded. Best messenger solution we have tried. Very happy with everything so far!

Using app

23 days

Total reviews

3

Average rating

4.7

5 / 5 Share

July 23, 2019

Probably the most exciting and valuable plugin we ever installed on our Shopify store, and also has a great support team! Don't get turned off by the high price for the PRO plan, once you passed the learning curve of this app you will understand the crazy good potential here and how the price is justified. After setting up and still on our 30-day trial, we are already doing 10% of our revenue through Octane AI flows/ads. Not even started optimizing yet. Octane AI is basically Klaviyo for Messenger/SMS with flows and more. The perk is that opening/click rates are so much higher on these channels then email. We have previously used Recart and SMSBump and while these apps are good, they still leave money on the table in terms of more advanced functionality. Also, it is inconvenient to not have both Messenger/SMS in the same app, you do not want to spam customers on multiple channels at the same time. We managed to set up Click-to-Messenger ads using Octane AI that bring the same ROI or more like our normal FB ads but also collects lots of Messenger subscribers in the process. We think this is worth the investment alone for this app, especially if you spend lots on Facebook Ads. The AI functionality is great too to minimize customers support tickets and save money on that. All in all, super excited about Octane AI and what the future holds for the functionality of this app! (extra thanks to Aleksandar in support for being so responsive and helpful with any issues we had)

Using app

26 days

Total reviews

12

Average rating

4.7

5 / 5 Share

July 18, 2019

Great app and AMAZING customer service/tech support. Katie and the Octane team really go above and beyond to answer any questions right away and help provide tech support for a successful set up. I have tried numerous apps to try and link my website to facebook messenger and this one is by far the best!

Using app

About 7 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2019

Innovative app that is here to stay. A ton of options within app to do all sorts of incredible messenger marketing. Katie from customer service was super helpful. Highly recommend.

Using app

27 days

Total reviews

10

Average rating

5.0

5 / 5 Share

June 21, 2025

This app saved my online shop and my life. I can set all the FAQs and auto responses my clients kept on asking me. The software is easy to set up and u just let it run your customer service side of the biz. I can now sleep early, travel and hang out with my friends without the hassle of answering tons of messages per day. App is reasonably priced. I gained so much sales via this app. My clients think theyre talking to a real person 24/7. App is also REASONABLY PRICED. Love love love this app

Using app

Over 3 years

Total reviews

9

Average rating

4.1

5 / 5 Share

June 27, 2019

I've been looking into many different messenger apps over the last week but I found Octane AI the best because of the many functions it has and the customers service. This is the only messenger app I found with great customer service which is always available throughout the day! Katie has helped me a lot setting up my first campaign and with other steps on setting up :)

Using app

About 10 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

April 26, 2019

We have been using this app for a few months now and everything works flawlessly. It's quite a complex software and I needed to get in touch with the support team a few times. I used the online chat feature and received an excellent support from both Katie and Milena. I would certainly recommend to use this software especially for such a low monthly fee.

Using app

4 months

Total reviews

3

Average rating

5.0