All reviews

Rating Breakdown

  • 5
    93% (229 ratings)
  • 4
    3% (8 ratings)
  • 3
    2% (4 ratings)
  • 2
    1% (2 ratings)
  • 1
    2% (4 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 23, 2020

Love the app. Love the team behind it. Highly rec. If you're building an Ecom company, get on Octane now!

Using app

9 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Sept. 2, 2020

Massive value, incredible support. out of the box functionality, with a depth very few other plugins can challenge. The best bang for your buck.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 26, 2020

I use this app to power our online quiz, which gets customers to products that work for their lifestyle much quicker. Their customer service is great, Mark B. in particular is a rockstar and will help you every step of the way.

Store

Rooted

Using app

4 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 3, 2020

Estou muito satisfeito com o suporte da Octane, em particular pelo Sr Aleksandar que tem me dado um excelente atendimento!

Using app

12 months

Total reviews

20

Average rating

4.5

5 / 5 Share

May 11, 2020

I'm very pleased with the support particularly. Aleksandar and other team members have been timely with detailed responses to my questions and have been very helpful. The product features and integrations are good too, and they seem receptive to product suggestions

Using app

About 2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

April 10, 2020

The Octane crew is one of the best app companies out there that is willing to go the extra mile for your business. If you are looking for an all in one app, this is it.

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 3, 2020

Octane's customer service is unlike any other company! They're very responsive, willing to help and give you all of the information you need. Mark in particular has help me a lot!

Store

Sated

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 6, 2020

Amazing app +amazing support. I had an issue with my apps Mark helps me to fix it. I need to reference matt provided me with tons of useful resources. I love using octane ai. thank for all your support and your effort

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 19, 2019

I ask questions Katie is always there to help. Recommend to any store trying to grow their FB msngr.

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 18, 2021

Great customer support from top to bottom. Onboarding with Katie was awesome and very helpful. Extreme potential for revenue through their tools! Update in 2021: We're now working with our AM Aoife and we couldn't be happier. This platform keeps getting better and better and so do their people. Thank you Octane!

Using app

Almost 2 years

Total reviews

9

Average rating

5.0

5 / 5 Share

Dec. 11, 2019

This is awesome for your Shopify Store and it'll turn your visitors to real customers. Their support team is amazing and Aleksandar is one of the top customer support from their team. I love their support and amazing application.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 6, 2019

Amazing customer service - super quick replies! Thanks Katie for helping me out so easily :) can't wait to try this app more!

Using app

6 days

Total reviews

12

Average rating

4.7

5 / 5 Share

Nov. 28, 2019

So far I'm still a newbie actually but I would like to provide a review first to encourage the great supporter from Octane AI, It's really helping me to take a look into the problem and pretty talkative in communication. Service is that the one I recommend! :))

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 15, 2019

Fantastic Customer Support - Highly recommend. Onboarding calls were very helpful - and the app is very user friendly.

Using app

About 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

Nov. 6, 2019

Really great app so far! I have just started to get subscribers and the opt-in tools are really easy to work with. Great support and thanks to Aleksandar who helped me really fast

Using app

6 months

Total reviews

4

Average rating

4.5

5 / 5 Share

Nov. 5, 2019

So far, this app seems amazing. I'm still new to it, but it seems like a great, comprehensive solution to Messenger and I LOVE how many different ways there are of acquiring new leads and the customizability. I'm looking forward to trying it with SMS marketing and upgrading to their paid plan. The interface is awesome and easy to work with and support is great. Also the tutorial videos are extensive and extremely well put-together. 100% recommend.

Store

RSA

Using app

4 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 16, 2019

Amazing support team! five stars! Response immediately for any problems and solves immediately. great app and great function. i use it for connection with smile.io.

Store

58 days

Using app

6 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 2, 2019

Really great customer service. Very fast and attentive and in addition to answering my question, they provided a screen capture video detailing how to accomplish what I wanted to do. Very impressed.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 30, 2019

I’m just getting started using this app, but one thing I can absolutely rave about is the support. Aleksandar just spend a few hours answering my many questions and that kind of supports is simply amazing. Thank you!!

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 20, 2019

Octane AI is a great app that has helped us recover sales via abandoned cart messages. I love that people can purchase directly from messenger. Katie, with their customer support, has been super helpful with any questions that arise. With more integrations, this app is going to be a powerhouse for e-commerce.

Using app

Over 1 year

Total reviews

3

Average rating

5.0