Omakase.ai | Voice AI Agent
The reviews for the Omakase.ai Shopify App are mostly positive, highlighting the ease of setup, intuitive UI, and impressive customer support. Users appreciate the personalized shopping experience provided by the AI assistant, leading to increased engagement and better conversion rates. However, there are concerns about the payment structure, with some users feeling misled by the initially free app that later requires a paid subscription for certain features. Overall, the app is praised for its effectiveness in enhancing the shopping experience and the dedicated support team.
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So far so great! We're still pretty new to the AI scene and we were pretty hesitant to hosting an AI chat feature on our site given our past experiences and high expectation for customer service, but Omakase has been a really impressive tool in and of itself so far. What really makes this app a five-star for us is the support team behind the app, and the amount of help and investment they have put into making this tool work for us and our unique needs. We cant say enough good things about Phil, Brian, and the whole Omakase crew for bending over backwards to create an AI platform that fits our needs and we can't wait to see how this new feature on our site helps our customers navigate our brand, products, and shopping experience.
Thanks! It's been a pleasure working with such a kind team and authentic brand. Excited to bring Trewgear's ecommerce experience to the next level.
Well, let's get straight to the point. The application is good; however, the issue is this: The Omakase app is free, as noted. They let you install and use it. After a while, they contact you, stating that to use certain features, a $19 monthly or $16 yearly payment is required. We find this dishonest; the payment plan feels like a deceptive tactic. Recommendations for the Omakase.ai app: Be honest from day one to remain on the Shopify app store. Thanks.
Thank you for your honest and timely feedback. We recognize the frustration this has caused and how it felt misleading. You’re absolutely right to expect transparency, but your experience with our app did not deliver that. The timing of your sign-up was unfortunate, since you joined just as we were transitioning from a free beta period into a paid plan, where high-touch customer service is a priority. While many users had been using the app for free for months, your experience felt different because of the sudden switch, and because we did not immediately update the Shopify App Store listing. That wasn’t our intention, and your review has helped remind us to further center the customer experience. We’re a small team, but feedback like yours helps us get better. If there’s anything we can do to make this right, please don’t hesitate to reach out to us directly at [email protected]. We're here to help. Warmly, The Omakase Team
Omakase.ai has been a fantastic addition to our Shopify store. We installed it to help our customers find products more easily — and the results have been impressive. The AI shopping assistant acts like a personalized concierge, guiding shoppers to the right items based on their preferences, style, or needs. It’s like giving every visitor their own smart shopping guide. Since adding Omakase, we’ve seen stronger engagement and better conversion rates. Customers spend more time browsing, and we’re getting positive feedback on how easy and fun it is to find exactly what they’re looking for. For any Shopify store looking to level up the shopping experience and reduce friction, I highly recommend giving Omakase.ai a try. It’s lightweight to install and makes a real difference!
Wow—thank you for such a thoughtful and detailed review! We're so glad to hear that Omakase.ai has made a real difference for your store and your customers. It’s awesome to know the shopping assistant is helping people find exactly what they need while boosting engagement and conversions on your end. We’re excited to be part of your growth and truly appreciate the recommendation!
The setup was really easy, and we are so impressed by the voice and tone of the agent. Feels like a much more elevated experience than a chat screen. Really impressive!
Thank you so much! We're thrilled to hear the setup was smooth and that the voice and tone of the agent stood out to you. Creating an elevated, natural experience is exactly what we aim for—so it’s great to hear that resonated. We appreciate your support and are excited to keep delivering that “wow” factor!
Setting up Omakase AI was quick and easy—everything worked smoothly from the start. We’re excited to have such a powerful tool helping us support our customers. The team behind it has been invaluable and responsive, and we didn’t run into a single issue during setup. I strongly recommend it to anyone looking to elevate their customer experience.
Thank you so much for the kind words and thoughtful feedback! We're thrilled to hear that your setup experience was smooth and that Omakase AI is already making an impact for your team. It means a lot to know our support has been helpful—we're always here if you need anything. Excited to keep growing with you! 🚀
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