MATE.ART review for S: Estimated Delivery Date ETA
March 4, 2024
DONT COME NEAR THIS APP = just liars This app does not have the features it advertises: They have no ability to track the delivery in real time, do not work with any delivery provider. (they expect the store owner to track each delivery and update the customer himself). the setup is bad and also poor customer service,
Hello, Thank you for taking the time to share your feedback with us. We genuinely apologize for any confusion surrounding our Estimated app. Its primary purpose is to empower store owners by offering a tool that showcases estimated delivery times on the front store, aiming to enhance transparency for customers. However, it's important to note that our app doesn't include real-time tracking features or integration with specific delivery providers. We recognize the significance of real-time tracking and wish to clarify that our app is specifically tailored to provide estimated delivery dates rather than live tracking. We understand that this may not align with the expectations of all users, and we appreciate your valuable input. To address your tracking needs, our support agent has directed you to another app within our portfolio that specializes in live tracking. We hope this alternative proves helpful for your specific requirements. Regarding your concerns about setup and customer service, we sincerely apologize for any inconvenience you may have encountered. We take your feedback seriously and are actively working on enhancing both the app's usability and the level of support we provide. If you have any further questions or specific areas you'd like assistance with, please feel free to reach out to our dedicated support team at [email protected]. Your input is highly valued, and we remain committed to refining our app based on the valuable feedback we receive. Thank you for your understanding and continued support.
