All reviews

Rating Breakdown

  • 5
    93% (293 ratings)
  • 4
    4% (11 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (9 ratings)
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5 / 5 Share

Feb. 3, 2021

This App is bang on. I thought there wouldn't be anything out there for my needs as my store is very unique. But bingo - works like a dream. Highly recommend and customers love it.

Using app

Over 3 years

Total reviews

3

Average rating

5.0

4 / 5 Share

Jan. 5, 2021

Great app, the admin works well too. There is a fair amount of customisation available and it works pretty well. Support were very helpful when I messaged them and they resolved my issue quickly. I would prefer if you could have a a different message for each rule - you have to choose countdown for all of them if that is the initial selection you make. Really happy with it so far though.

Using app

6 months

Total reviews

5

Average rating

4.0

5 / 5 Share

Nov. 19, 2020

Customer support was very helpful in explaining specific functionality. App works as expected! Extremely useful in managing lead times.

Using app

8 months

Total reviews

3

Average rating

5.0

4 / 5 Share

Oct. 29, 2020

The location of the "Estimated Date" did not seem to be reflected well when using a custom theme. But when I contacted them via messenger, they quickly worked with the tech team to solve the problem.

Using app

4 months

Total reviews

2

Average rating

4.0

5 / 5 Share

Oct. 29, 2020

We love this app for our store. Works very well to manage customers expectations about when they can expect their item to be dispatched. It even reflects on the customer's order confirmation so they can refer back to it and also pulls through on our orders on Shopify so we can see when it needs to be shipped! Well done guys on an amazing app! Highly recommend and amazing price.

Using app

Over 1 year

Total reviews

10

Average rating

5.0

5 / 5 Share

Oct. 27, 2020

The Omega team has been incredible to work with. I had several questions about getting the app to function just the way I wanted to and they were very helpful and always quick to respond. The app has a lot of customization that really helped me get a message to my customers the way I wanted. I also had a few custom requests of them to get the install to match my theme as well as my idea of how it would look. They jumped right in and make it look incredible. Thanks so much Omega team, this is a great product. Highly recommend, this is a great app and an even better support team!!

Using app

About 24 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 19, 2020

We were looking for an app to show estimated shipping times by vendor and this app does exactly what we need. We reached out to support and they are very helpful. Great app and support, thanks!

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 11, 2020

I've been working with the Estimated Shipping Date application for a few months now. We've had a few bumps but this team has been very responsive and has my supported my store wholeheartedly. This is a great app. It keeps our customer's informed about shipping times and it definitely helps with conversions. Glad to have such a great partner.

Using app

5 months

Total reviews

1

Average rating

5.0

1 / 5 Share

Aug. 29, 2020

Does not provide any documents. I need to use a custom position but it never describes how to set the custom position for it.

Using app

13 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hello there, Thank you so much for taking the time to leave us a review. I'm really sorry to hear of the struggles you were facing. Our app will automatically display the position option with a field in the settings part, however, for some custom theme, the app will not be able to detect. Our app document also provided you with 4 choices of estimated date position, but it seems that it is not clear enough for you to check. We have immediately contacted you via email and phone call, but it seems that you haven't installed the app back so that our tech could help you right away. If you need our support, please contact us via email: [email protected], we wish to have a chance to help you. Sorry again for any inconvenience caused. Best regards, Omega Support

5 / 5 Share

Aug. 12, 2020

Application qui fonctionne bien. Un grand merci à Kien. Support très réactif qui a corrigé mon problème en moins d'une heure.

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 7, 2020

They provided quick customer service when I sent them an email. They guided me through the steps thoroughly.

Using app

10 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 3, 2020

really good service. Anytime that I have a consult or I need a change on my store, they are fast and offer a very kind support. Thanks!!

Using app

Over 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

July 28, 2020

This app is definitely increasing our sales and improving the conversion rate! We love being able to give our customers a delivery estimate right on the product page. The customer service is excellent, too! They respond quickly and fix issues, which rarely happens. The $4.99/mo fee is affordable and worth it!

Using app

7 months

Total reviews

10

Average rating

4.5

4 / 5 Share

July 28, 2020

just installed this app! been looking for something like this and finally found it. easy to use! and customer service was fast in helping me with some issues.

Using app

12 months

Total reviews

6

Average rating

4.2

5 / 5 Share

July 27, 2020

App works well. But the best part is the support, this is my first shopify store and support helped with all my questions. Correcting my mistakes. And was there for me on chat immediately. Thank you!!

Using app

12 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 10, 2020

This is the only app that helped me fulfilling all the requirements. There were certain things that I needed on priority, for which support that I got from the Omega team was commendable. Really appreciate the effort! Support team is quick and outstanding. 5/5 for this.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 3, 2020

5 stars. Simple and easy to use dashboard. Helpful and quick response to queries and very fairly priced in comparison to others. Does exactly what it says. Recommend.

Using app

About 1 month

Total reviews

16

Average rating

5.0

5 / 5 Share

June 23, 2020

5 stars app, 5 stars support! Really recommend it to grow sales and have less customers questions concerning delivery time.

Using app

12 months

Total reviews

1

Average rating

5.0

4 / 5 Share

July 16, 2020

Easy to install and after a few minutes I got the hang of configuring it. A nice feature request would be the ability to add our own icons instead of the small selection. They work but don't look super awesome, if we could upload our own or embed as base64 into a textbox then that would really cool. Update 19/06: Had a small issue with the app but Kien got it sorted for me. Great service. Update 16/07: Kien again proves they are a great app provider. I asked if the .js for this app could be minified to help improved Shopify store performance and a couple of days later I got a reply to say they have implemented the change. Those of you measuring PageSpeed will now find one less thing to optimise.

Using app

5 months

Total reviews

16

Average rating

4.6

Developer Reply

Hello, Thanks for your feedback! These are some of the default icons for customers to choose from, our app has supported the emoji icon and font awesome, you can copy and add this with text on the message. Regards, Omega team support

5 / 5 Share

May 17, 2020

Great app, really easy to install and use. It has a lot of options to customize. Had a small problem with my theme but it was solved in minutes, excellent support.

Using app

7 days

Total reviews

5

Average rating

5.0