S: Estimated Delivery Date ETA
Synctrack Estimated Delivery Date, EDD, ETA
Rating
4.9
feedback
406
chart
#170
All reviews
Review RSS Feed
Jan. 4, 2022
I was looking for an app that could help customers see the shipping time of our products better and this app helped me do that. Thank Omega team!
Hi Teezalo Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Dec. 29, 2021
I used this app to help me show the shipping message on product, cart and checkout page, I think it is very helpful. The most important feature is that it can show shipping message on order information which can help us deal with a lots of customer complaints. By the way, I think its customer service is also very good.
Hi XGIMI Official Store Global, Thank you so much for taking the time to leave us such wonderful feedback. I'm so glad we were able to help you feel comfortable. I'm also happy that we were able to help you resolve your problem. I'll be sure to relay your message to our whole team. Thanks for placing your trust in us and your willingness to share. Best, Kaylee - Omega Team
Dec. 15, 2021
Amazing app! Joyce and Loc were super helpful getting me set up :) Thanks guys! Highly recommend this app
Hi Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions. All the best! Kaylee - Omega Team
Dec. 2, 2021
Great customer service! Through the chat feature, Anna and others at Estimated Shipping Date were able to customized the app to match my site's font, size and spacing within an hour. Very pleased!!
Hi LeanLight, Thank you for taking the time to review your experience at Omega. I’m so glad to hear that our support members were able to make your experience with us a memorable one. I will pass on your compliments to Anna, she is passionate about her work! We hope that our app will help you well with your business. If there are any questions about our app, please do let us know! Best regards, Kaylee - Omega Team
Nov. 26, 2021
The app is really useful for us, and the customer service was very helpful - Anna was very quick to respond to my enquiries, and the developer Loc was happy to help to make changes when the app didn't work as expected. Thanks a lot!
Hi Garadry, Thank you for your great review. At Omega, we work hard to offer high-quality service to every guest. We made sure to share this feedback with Anna and Loc to give them the recognition that he deserves. They were delighted to hear your feedback. Please contact us if you have any questions! Yours truly, Kaylee - Omega Team
Nov. 26, 2021
That's a very simple app but working very well. There were so many inquiries about when it would be delivered, but thanks to the display of this app, it has been reduced.
Hi MUSUBI KILN, Thank you for taking a moment to share your experience at Omega. We’re proud to deliver great value to our customers, so we’re delighted that you found our app to be helpful. Please reach out to us if you need any further assistance! Sincerely, Kaylee - Omega team
Nov. 23, 2021
We used this app to display estimated delivery times for our customers, and its working fine. Lots of customization from the support team is needed and they are doing a great job till now. Thanks alot Anna for offering brilliant customer service.
Hi Partify Canada, Thank you for taking the time to review your experience at Omega. I’m so glad to hear that our support members were able to make your experience with us a memorable one. I will pass on your compliments to Anna, she is passionate about her work! We hope that our app will help you well with your business. If there are any questions about our app, please do let us know! Best regards, Kaylee - Omega Team
Nov. 16, 2021
i use this app on my site and it is very helpful. customer service is also very good. very fast response.
Hi Stick With Me Sweets, We’re so delighted to hear that you chose our app for your store! It’s an honor to be a part of your business, and we hope your experience here made it extra special. We wish you many more years of success and look forward to working with you for many years to come. All the best, Kaylee - Omega Team
Nov. 15, 2021
The support is very helpful and able to assist me with my queries. I love how they manage my concerns.
Hi ComeBackDude, Thank you for sharing a review of your recent experience. Our team here at Omega is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. If you need any further assistance with our app, we are here :D Best regards, Kaylee - Omega Team
Nov. 15, 2021
Easy to install and use. Also ran into an issue and customer support was great and timely in fixing it!
Hi nunchi, We can’t thank you enough for the kind words about our app. Your review means a lot to us and lets us know we’re on the right track! Please feel free to reach out if you have any questions. Looking forward to talking to you again soon and thanks again! Kaylee - Omega Team
Dec. 1, 2021
This is a fantastic app. It's extremely powerful and it can change your sales drastically when set up right. The customer service is second to none. Anna, one of their main account representatives, has gone far and above expectations in order to satisfy our account. 10/10 would recommend!!!!
Hi Partify, Thank you for sharing your experience with Omega/ We’re so glad to hear that our app was easy and intuitive for you. We’ve been working hard on improving the user experience of the app and we hope this has been reflected in your experience. Our team is always trying to make sure users have a great time using our product, so we are happy to know that’s what happened for you! Feel free to contact us if you have any questions! Have a great day! Kaylee - Omega team
Nov. 5, 2021
L’application est exactement comme je le souhaitais. Il m’aide à mettre une date de livrasion pour des produits sur mesure. En plus le détail s’affiche dans le panier et les confirmations de commande. Mes clientes adorent ! Enfin le service client est excellent très réactif et efficace. Merci beaucoup ! The app is exactly what I wanted. It helps me to set a delivery date for custom products. The details are also displayed in the shopping cart and the order confirmations. My customers love it! The customer service is excellent, very responsive and efficient. Thank you so much!
Hi Mai's Secrets, We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app. Best regards! Omega Team
Nov. 3, 2021
Love this app. Very comprehensive features, among which is the ability to set different delivery estimates for each individual delivery option. It was easy to install and set up, but I wanted the design to fit in with our site design and Anna sorted it all out in no time. Excellent app with excellent support who really care.
Hello Diecast Model Centre! I so appreciate you taking the time to share your experience with our app and we are thrilled to hear that you satisfy with our app and our support team. We will not be able to stand in this market for this long without customers like you. If you have any questions or need assistance from us, we're more than happy to support you.
Oct. 28, 2021
Fantastic app - they also recently improved it by letting you turn on/off the timer for whichever product group you have created. Definitely recommend.
Hi Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions. All the best! Omega Team
Oct. 26, 2021
The customer service of this is one of the best i have experience, Anna was patient and was able to assist us in our customisation as per we require. Kudos to the team at Omega, the Apps does work well for us, with some minor hiccups in the onboarding phase.
Hello Ana Hana Flower! I so appreciate you taking the time to share your experience with our app and we are thrilled to hear that you satisfy with our app and our support team, especially Anna. We will not be able to stand in this market for this long without customers like you. Thank you again and have a good day!
Oct. 5, 2021
Started using this app, figuring out everything by myself. But they have a great support team if you need any customization. Just tell them your request, and they will come back with super clear instructions what/how to do, and a piece of code to paste at the specified location. Truly impressed. Thanks Mia, Trong and Minh. Keep up the good work! Thank you!
Hi Ashtray Planet, Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team member is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day! Best regards, Omega Team
Aug. 27, 2021
Very flexible app, well worth considering if you want to apply delivery estimates at a product level. Customer Support really knowledgeable and responsive.
Hi Me Loovely, Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions. All the best! Omega Team
Aug. 12, 2021
I installed this app and it didn't quite meet my needs. I contacted support and spoke to Ngoc quite a lot who from the outset was extremely helpful and supportive. This company really cares about their app and this is clear in their customer support. The team managed to work on a solution for my problem and the turnaround time was excellent with everything implemented straight away. Thank you :)
Hi American Coffee Club, We really appreciate that you enjoy using our app! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Let us know whenever you have any questions about the app. Best regards! Omega Team
April 22, 2021
I used this app as it allowed me more flexiability to offer estimated delivery times of various vendors and products. Works brilliantly! I asked the devs various questions regarding how to do things and they always got back to me very quickly, with the answer. Very friendly, great service and a great app!
April 6, 2021
Fast and excellent support! Contacted the support and received help within a few hours. I definitievely can recommend the app and the team!