Synctrack Order Tracking
Synctrack Order tracking, auto order tracker notifications
Rating
4.9
feedback
213
chart
#183
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
7%
-
Less than a month
15%
-
Less than a year
63%
-
More than a year
13%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service provided by the support team. Customers appreciate the quick responses, helpful guidance, and personalized assistance they receive when setting up and customizing the tracking app. The app itself is also commended for its functionality in tracking orders and improving the overall customer experience. However, there are a few negative reviews highlighting issues such as missing features and syncing problems that led to customer dissatisfaction and even chargebacks. Despite these drawbacks, the majority of users are satisfied with the app's performance and the exceptional support they receive from the team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 4, 2025
5+ Stars!! Brilliant support!! I am so happy that I added this tracking app...PayPal are now taking me seriously and this is a game changer for my business. Paypal have now released the funds they had on hold. Thank you for this amazing and easy to install app.
Feb. 3, 2025
Tracking works fine, but the app is missing a pretty basic feature. It doesn't transmit the delivery status to Shopify, which makes no sense since the app already has that info. I reached out to support, and they said, "it's not part of our app's scope" and refused to implement it. That's disappointing since this is a standard feature for any tracking app.
Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that our app didn’t meet your expectations and understand how important it is for you to have delivery status updates transmitted to Shopify. However, our app is designed specifically to display a tracking page on your store for your customers and to show order tracking statuses within our app. It’s not intended to sync delivery statuses to the Shopify Admin. While this feature is not currently part of our app’s scope, we truly appreciate your suggestion and will pass it along to our development team to check further. We’re always looking for ways to improve and provide the best experience for our users. If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out to our support team. We value your input and hope to have the opportunity to better serve you in the future. Best regards, Kaylee from Synctrack team
Jan. 28, 2025
thanks so Samuel, i did not knew about this tool Samuel explained it quite well, and i'm convinced that i am in need for this tool this is will make easier for my customer which will increase my sales.
😊 It’s awesome to hear that Samuel’s explanation helped you understand the value of the tool. 🎉 Making things easier for your customers is always a great move, and if it boosts your sales, that’s even better! 🚀 If you ever need further assistance or have more questions, feel free to reach out. Wishing you all the success with your business! 🌟✨
Jan. 3, 2025
Good
Thank you for your review of the Synctrack Order Tracking app! 🚚✨ We’re happy to hear that you’re enjoying the app. If you need any assistance or have any feedback, feel free to reach out! 😊 Thanks for choosing Synctrack Order Tracking! 🚀🙌
Dec. 3, 2024
Really happy with this app for tracking orders. Very good customer service and reactive to respond any bugs or problems. Thank you very much
Thank you for your wonderful feedback! 😊 We're thrilled to hear that you're happy with the Synctrack Order Tracking app and that our customer service has been responsive and helpful. 🚀 If you ever need further assistance, don’t hesitate to reach out. We’re always here for you! 💙✨
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