Rating

4.9

feedback

213

Reviews

chart

#205

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    7%
  • Less than a month
    15%
  • Less than a year
    63%
  • More than a year
    13%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the exceptional customer service provided by the team. Users highlighted the quick response times, helpfulness, and dedication of customer service representatives like Tracy, Joy, and Anna. The app itself was commended for its tracking capabilities, ease of use, and customization options. Users appreciated the seamless tracking experience it provided for both merchants and customers. Overall, the app was described as a valuable tool that enhances the order tracking process and improves the overall shopping experience on Shopify stores.

Highlights

Exceptional customer service and quick response times
Efficient order tracking capabilities
Ease of use and customization options
Seamless tracking experience for merchants and customers
Positive impact on the shopping experience

Rating Breakdown

  • 5
    96% (204 ratings)
  • 4
    2% (4 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 4, 2025

5+ Stars!! Brilliant support!! I am so happy that I added this tracking app...PayPal are now taking me seriously and this is a game changer for my business. Paypal have now released the funds they had on hold. Thank you for this amazing and easy to install app.

Using app

--

Total reviews

4

Average rating

5.0

2 / 5 Share

Feb. 3, 2025

Tracking works fine, but the app is missing a pretty basic feature. It doesn't transmit the delivery status to Shopify, which makes no sense since the app already has that info. I reached out to support, and they said, "it's not part of our app's scope" and refused to implement it. That's disappointing since this is a standard feature for any tracking app.

Using app

--

Total reviews

2

Average rating

3.5

Developer Reply

Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that our app didn’t meet your expectations and understand how important it is for you to have delivery status updates transmitted to Shopify. However, our app is designed specifically to display a tracking page on your store for your customers and to show order tracking statuses within our app. It’s not intended to sync delivery statuses to the Shopify Admin. While this feature is not currently part of our app’s scope, we truly appreciate your suggestion and will pass it along to our development team to check further. We’re always looking for ways to improve and provide the best experience for our users. If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out to our support team. We value your input and hope to have the opportunity to better serve you in the future. Best regards, Kaylee from Synctrack team

5 / 5 Share

Jan. 28, 2025

thanks so Samuel, i did not knew about this tool Samuel explained it quite well, and i'm convinced that i am in need for this tool this is will make easier for my customer which will increase my sales.

Using app

About 1 hour

Total reviews

5

Average rating

5.0

Developer Reply

😊 It’s awesome to hear that Samuel’s explanation helped you understand the value of the tool. 🎉 Making things easier for your customers is always a great move, and if it boosts your sales, that’s even better! 🚀 If you ever need further assistance or have more questions, feel free to reach out. Wishing you all the success with your business! 🌟✨

5 / 5 Share

Jan. 3, 2025

Good

Using app

About 5 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review of the Synctrack Order Tracking app! 🚚✨ We’re happy to hear that you’re enjoying the app. If you need any assistance or have any feedback, feel free to reach out! 😊 Thanks for choosing Synctrack Order Tracking! 🚀🙌

5 / 5 Share

Dec. 3, 2024

Really happy with this app for tracking orders. Very good customer service and reactive to respond any bugs or problems. Thank you very much

Store

Dexvon

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback! 😊 We're thrilled to hear that you're happy with the Synctrack Order Tracking app and that our customer service has been responsive and helpful. 🚀 If you ever need further assistance, don’t hesitate to reach out. We’re always here for you! 💙✨

All reviews

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