Synctrack AI Order Tracking
Synctrack order tracking — track order on tracking page
Rating
4.6
feedback
59
chart
#412
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
10%
-
Less than a day
27%
-
Less than a month
39%
-
Less than a year
17%
-
More than a year
5%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with many users praising the exceptional customer service provided by representatives like Tracy, Joy, Anna, Malak, and Stella. Customers appreciate the quick responses, helpful guidance, and personalized assistance they received when setting up the app or resolving any issues. The app itself is also highly regarded for its ease of use, customizable tracking pages, and valuable features like order status updates and detailed analytics. However, there are a few negative reviews highlighting issues such as lack of integration with specific carriers, missing basic features like transmitting delivery status to Shopify, and some dissatisfaction with customer support in rare cases.
Highlights
Review RSS Feed
All reviews
Dec. 3, 2025
Great service! Fast and professional
😊 Thank you so much for your feedback! We’re really happy to hear that you experienced great, fast, and professional service while using Synctrack AI Order Tracking app. Your support truly means a lot to us, and we’ll keep improving the app to make order tracking, notifications, and customer updates even smoother and more reliable for your store. Thanks again for choosing our app! 🚀💛
Sept. 13, 2025
Thank you for your 3-star review. We appreciate you taking the time to share your feedback, and we're glad to hear some aspects of the app are working well for you. We also understand that there's room for improvement. Could you tell us more about what we could do to better assist you? Knowing what specific features or areas need work would be incredibly helpful as we continue to develop and improve the app. We value your input and are committed to making our app the best it can be.
July 23, 2025
Thank you for the 5-star review! ⭐⭐⭐⭐⭐ We’re thrilled that you’re happy with Synctrack Order Tracking app. Your support means a lot to us, and we’re always here if you need any assistance! 🚚💬💙
June 26, 2025
Thank you for the 5-star review! ⭐⭐⭐⭐⭐ We’re so happy to hear you’re loving Synctrack Order Tracking app. Your support means the world to us — and we’re always here if you need anything! 🚚💬💙
Feb. 3, 2025
Tracking works fine, but the app is missing a pretty basic feature. It doesn't transmit the delivery status to Shopify, which makes no sense since the app already has that info. I reached out to support, and they said, "it's not part of our app's scope" and refused to implement it. That's disappointing since this is a standard feature for any tracking app.
Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that our app didn’t meet your expectations and understand how important it is for you to have delivery status updates transmitted to Shopify. However, our app is designed specifically to display a tracking page on your store for your customers and to show order tracking statuses within our app. It’s not intended to sync delivery statuses to the Shopify Admin. While this feature is not currently part of our app’s scope, we truly appreciate your suggestion and will pass it along to our development team to check further. We’re always looking for ways to improve and provide the best experience for our users. If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out to our support team. We value your input and hope to have the opportunity to better serve you in the future. Best regards, Kaylee from Synctrack team
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