Synctrack Order Tracking Page
Synctrack order tracking — track order on tracking page
Rating
4.6
feedback
59
chart
#502
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
12%
-
Less than a day
27%
-
Less than a month
37%
-
Less than a year
19%
-
More than a year
5%
Reviews Summary
The app has received mostly positive reviews with customers praising the exceptional customer service provided by representatives like Tracy, Joy, Anna, Malak, and Stella. Users appreciate the quick responses, helpful guidance, and patience exhibited by the support team. The app itself is described as easy to set up, offering a customizable tracking page that enhances the customer experience. However, there are some negative reviews highlighting issues such as the app missing basic features like transmitting delivery status to Shopify, integration problems with certain carriers like Australia Post, and occasional syncing issues leading to customer dissatisfaction and chargebacks.
Highlights
Review RSS Feed
All reviews
Sept. 13, 2025
Thank you for your 3-star review. We appreciate you taking the time to share your feedback, and we're glad to hear some aspects of the app are working well for you. We also understand that there's room for improvement. Could you tell us more about what we could do to better assist you? Knowing what specific features or areas need work would be incredibly helpful as we continue to develop and improve the app. We value your input and are committed to making our app the best it can be.
July 23, 2025
Thank you for the 5-star review! ⭐⭐⭐⭐⭐ We’re thrilled that you’re happy with Synctrack Order Tracking app. Your support means a lot to us, and we’re always here if you need any assistance! 🚚💬💙
June 26, 2025
Thank you for the 5-star review! ⭐⭐⭐⭐⭐ We’re so happy to hear you’re loving Synctrack Order Tracking app. Your support means the world to us — and we’re always here if you need anything! 🚚💬💙
Feb. 3, 2025
Tracking works fine, but the app is missing a pretty basic feature. It doesn't transmit the delivery status to Shopify, which makes no sense since the app already has that info. I reached out to support, and they said, "it's not part of our app's scope" and refused to implement it. That's disappointing since this is a standard feature for any tracking app.
Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that our app didn’t meet your expectations and understand how important it is for you to have delivery status updates transmitted to Shopify. However, our app is designed specifically to display a tracking page on your store for your customers and to show order tracking statuses within our app. It’s not intended to sync delivery statuses to the Shopify Admin. While this feature is not currently part of our app’s scope, we truly appreciate your suggestion and will pass it along to our development team to check further. We’re always looking for ways to improve and provide the best experience for our users. If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out to our support team. We value your input and hope to have the opportunity to better serve you in the future. Best regards, Kaylee from Synctrack team
Jan. 3, 2025
Good
Thank you for your review of the Synctrack Order Tracking app! 🚚✨ We’re happy to hear that you’re enjoying the app. If you need any assistance or have any feedback, feel free to reach out! 😊 Thanks for choosing Synctrack Order Tracking! 🚀🙌
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