Synctrack Order Tracking for Shopify

Synctrack Order Tracking

Omega - Order tracking, auto order tracker notifications

Developer
View on App Store

Rating

4.9

feedback

188

Reviews

chart

#368

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    7%
  • Less than a month
    15%
  • Less than a year
    64%
  • More than a year
    10%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with users praising the excellent customer service and quick response times. Customers appreciate the app's tracking functionality, which allows seamless integration with their stores and provides real-time updates for customers. The support team, including individuals like Tracy, Joy, Anna, and Rosie, is highlighted for their exceptional assistance in customizing tracking pages and resolving issues promptly. Users also commend the app for its user-friendly interface and the ability to handle multiple tracking links for orders from different suppliers.

Highlights

Excellent customer service and quick response times
Seamless tracking functionality and integration with stores
Highly praised support team including Tracy, Joy, Anna, and Rosie
User-friendly interface and ability to handle multiple tracking links
Positive feedback on the app's customization features

Rating Breakdown

  • 5
    96% (180 ratings)
  • 4
    2% (4 ratings)
  • 3
    1% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 6, 2024

Very nice customer service and good app

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

May 6, 2024

The customer support provided by AfterShip is exceptional. They are responsive and have been very helpful in addressing any questions or concerns we’ve had1.

Using app

--

Total reviews

7

Average rating

4.9

5 / 5 Share

May 1, 2024

Great customer service and quick response time. All questions about their app and integrations were answered with precision and in depth. The tracking app is amazing since it allows you to connect it directly to your store so customers dont have to leave your page. Amazing app. Definitely highly recommend. I am very satisfied with his service

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your fantastic review of the Synctrack Order Tracking app! 🌟📦 We're thrilled to hear that you experienced great customer service and found our responses quick and informative. It’s great to know the app’s direct integration with your store adds value by keeping customers engaged on your page. We really appreciate your high recommendation and are so glad you're satisfied with our service. If you have any more questions or need further assistance, we're just a click away! Thank you for choosing Synctrack Order Tracking. 😊🚀

4 / 5 Share

April 15, 2024

perfect, ASSISTANCE CLIENT DE QUALITE

Using app

About 22 hours

Total reviews

1

Average rating

4.0

Developer Reply

🌟 Merci beaucoup pour votre retour positif ! 💼 Nous sommes ravis d'apprendre que vous avez trouvé notre assistance client de qualité. 🚀 Chez Synctrack Order Tracking app, nous nous efforçons toujours de fournir un service impeccable. N'hésitez pas à nous contacter si vous avez besoin d'aide supplémentaire ! 😊

5 / 5 Share

April 10, 2024

When I first downloaded the app it was working perfectly. I had an issue with the app's code showing on the website, the developers fixed it ASAP.

Store

YlvaCo

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

We're glad to hear that our developers were able to swiftly address the issue with the app's code appearing on your website! 😊 At Omega Order Tracking Upsell, we're committed to providing seamless integration and excellent support to ensure your experience remains smooth. If you encounter any further issues or have any questions, please don't hesitate to reach out. We're here to help! 🛠️🌟

All reviews

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