Synctrack Order Tracking
Synctrack Order tracking, auto order tracker notifications
Rating
4.8
feedback
74
chart
#187
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
31%
-
Less than a month
55%
-
Less than a year
157%
-
More than a year
35%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the excellent customer support provided by the team. Many customers highlighted the quick response times and helpfulness of the support staff, particularly mentioning individuals like Tracy, Joy, and Anna. Users appreciated the ease of tracking orders and the app's ability to streamline the process for both merchants and customers. However, there was one negative review that criticized the app for missing a basic feature related to transmitting delivery status to Shopify, leading to some frustration for the user. Overall, the app seems to be highly recommended for its functionality and exceptional customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 28, 2025
Joy helped me to set up the application properly and to add 2-3 extra things thank you!
Thank you for the lovely feedback! 😊 We're so glad to hear that Joy was able to help you set up Synctrack Order Tracking smoothly and even go the extra mile with a few custom touches! 🙌🎯 Your satisfaction is our top priority, and we're always here if you need more support. Thanks again for choosing Synctrack! 💚
Feb. 4, 2025
5+ Stars!! Brilliant support!! I am so happy that I added this tracking app...PayPal are now taking me seriously and this is a game changer for my business. Paypal have now released the funds they had on hold. Thank you for this amazing and easy to install app.
Wow, thank you so much for the glowing review! 😊 We're thrilled to hear that the Synctrack Order Tracking app has made such a positive impact on your business! 🚀 It's fantastic that PayPal is now taking you seriously and releasing those funds. We're so happy to have played a part in that! 🎉 If you ever need any help, don’t hesitate to reach out. Thanks again for your support! 🙌📦
Feb. 3, 2025
Tracking works fine, but the app is missing a pretty basic feature. It doesn't transmit the delivery status to Shopify, which makes no sense since the app already has that info. I reached out to support, and they said, "it's not part of our app's scope" and refused to implement it. That's disappointing since this is a standard feature for any tracking app.
Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that our app didn’t meet your expectations and understand how important it is for you to have delivery status updates transmitted to Shopify. However, our app is designed specifically to display a tracking page on your store for your customers and to show order tracking statuses within our app. It’s not intended to sync delivery statuses to the Shopify Admin. While this feature is not currently part of our app’s scope, we truly appreciate your suggestion and will pass it along to our development team to check further. We’re always looking for ways to improve and provide the best experience for our users. If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out to our support team. We value your input and hope to have the opportunity to better serve you in the future. Best regards, Kaylee from Synctrack team
Jan. 28, 2025
thanks so Samuel, i did not knew about this tool Samuel explained it quite well, and i'm convinced that i am in need for this tool this is will make easier for my customer which will increase my sales.
😊 It’s awesome to hear that Samuel’s explanation helped you understand the value of the tool. 🎉 Making things easier for your customers is always a great move, and if it boosts your sales, that’s even better! 🚀 If you ever need further assistance or have more questions, feel free to reach out. Wishing you all the success with your business! 🌟✨
Jan. 3, 2025
Good
Thank you for your review of the Synctrack Order Tracking app! 🚚✨ We’re happy to hear that you’re enjoying the app. If you need any assistance or have any feedback, feel free to reach out! 😊 Thanks for choosing Synctrack Order Tracking! 🚀🙌
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