Rating

1.1

feedback

8

Reviews

chart

#2,312

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    0%
  • Less than a month
    38%
  • Less than a year
    38%
  • More than a year
    0%

Reviews Summary

The reviews for the Shopify Omniva plugin are overwhelmingly negative, with users experiencing issues such as the app not working, failing to generate addresses during high traffic periods, and displaying errors that impact customer experience and sales. Users have reported problems with logging in, generating labels, duplicating orders, and encountering unfriendly interfaces. The app's updates have caused disruptions in functionality, leading to frustration and manual workarounds for managing orders. Customer support responses have been perceived as unhelpful and the overall user experience is criticized for lacking testing and user-friendliness.

Highlights

App not working properly, failing to generate addresses, and displaying errors
Unfriendly interface and user experience
Disruptions in functionality due to updates
Issues with logging in and generating labels
Lack of helpful customer support and testing

Rating Breakdown

  • 5
    0% (0 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    12% (1 ratings)
  • 1
    88% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 25, 2024

3 times tried to setup first steps and after adding all information, pricing and making all the setups, clicking "save" and getting back to "login page"

Using app

--

Total reviews

5

Average rating

3.4

1 / 5 Share

July 3, 2024

Dear Omniva IT Department, Please change the developer for the Shopify Omniva plugin. During high traffic periods on the Shopify e-store, the plugin fails to generate addresses and shows an error to customers. Entering the same address multiple times (5-6) results in errors. Today, the app displayed the message: "We're sorry, but something went wrong. If you are the application owner, check the logs for more information." These issues are severely impacting Valensnutri.com's business, leading to frustrated customers and lost sales. Immediate action is required to resolve these problems. Thank you for your attention to these issues.

Using app

8 months

Total reviews

2

Average rating

3.0

1 / 5 Share

April 12, 2024

Not working at all. Just not logging it and that's it.

Using app

24 days

Total reviews

1

Average rating

1.0

1 / 5 Share

March 26, 2024

not working

Using app

7 minutes

Total reviews

1

Average rating

1.0

2 / 5 Share

Dec. 3, 2023

App was working, then not working anymore for a while as they were updating it. Then working again with a new unfriendly interface. Broken again for a time forcing us to contact clients to ask delivery pakomat prefered. Then working again. It feels not to serious. The only reason we use it in baltic region is because of its wide use there. But a bit of a pain to work with this app.

Using app

3 months

Total reviews

2

Average rating

1.5

All reviews

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