Rating

1.1

feedback

8

Reviews

chart

#2,475

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    12%
  • Less than a day
    0%
  • Less than a month
    38%
  • Less than a year
    38%
  • More than a year
    0%

Reviews Summary

The reviews for the Shopify Omniva plugin are overwhelmingly negative, with multiple users experiencing issues such as the app not working, failing to save information, generating errors during high traffic periods, and displaying error messages to customers. Users have expressed frustration with the app's functionality, interface changes, and lack of user-friendliness. The problems with label generation, order duplication, and errors when editing and saving have significantly impacted businesses relying on the app for order management. Customer support responses have been perceived as unhelpful and the overall experience with the app has been described as rushed and poorly tested.

Highlights

App not working properly, failing to save information
Errors during high traffic periods, impacting business
Lack of user-friendliness and unfriendly interface
Issues with label generation and order management
Poor customer support and rushed development

Rating Breakdown

  • 5
    0% (0 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    12% (1 ratings)
  • 1
    88% (7 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 25, 2024

3 times tried to setup first steps and after adding all information, pricing and making all the setups, clicking "save" and getting back to "login page"

Using app

--

Total reviews

5

Average rating

3.4

1 / 5 Share

July 3, 2024

Dear Omniva IT Department, Please change the developer for the Shopify Omniva plugin. During high traffic periods on the Shopify e-store, the plugin fails to generate addresses and shows an error to customers. Entering the same address multiple times (5-6) results in errors. Today, the app displayed the message: "We're sorry, but something went wrong. If you are the application owner, check the logs for more information." These issues are severely impacting Valensnutri.com's business, leading to frustrated customers and lost sales. Immediate action is required to resolve these problems. Thank you for your attention to these issues.

Using app

8 months

Total reviews

2

Average rating

3.0

1 / 5 Share

April 12, 2024

Not working at all. Just not logging it and that's it.

Using app

24 days

Total reviews

1

Average rating

1.0

1 / 5 Share

March 26, 2024

not working

Using app

7 minutes

Total reviews

1

Average rating

1.0

2 / 5 Share

Dec. 3, 2023

App was working, then not working anymore for a while as they were updating it. Then working again with a new unfriendly interface. Broken again for a time forcing us to contact clients to ask delivery pakomat prefered. Then working again. It feels not to serious. The only reason we use it in baltic region is because of its wide use there. But a bit of a pain to work with this app.

Using app

3 months

Total reviews

2

Average rating

1.5

All reviews

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