Watch and Clock Parts review for CedCommerce OnBuy Integration
Oct. 16, 2020
16/10/2020 Cedcommerce have replied to my negative review , their reply is total rubbish and not true, the app does not work. Their experts have only managed to list an additional 100 products in over 2 months, their customer support is not 24/7 at all and they just disappear for weeks without a reply even though they promise to fix it , lots of false promises and lies from this company sadly, as customers we deserve better !!!! 02/09/2020 Still not working, Im actually getting tired of asking them to fix it, they told me they have 500 happy customers which i really doubt. It simply is not working. Onbuy have now told me to upload via CSV and not to use the app anymore Cedcommerce keep telling me if i sign up for the plan they will make it work Awful app , awful customer support, 27/08/2020 We have just noticed that the few products that actually did upload were sent as refurbished and not new, this seems to be another bug that needs fixing Even though the app doesnt work I have been told that i must now pay. I think this app is getting closer and closer to the bin !! unless they very quickly sort it out. 26/08/2020 We have managed to load just a few items to onbuy, we have many many items processing, which have been processing for days now and they do not load, have been waiting all day for a response from Cedcommerce. So at the moment the app is still not working as it should. Its been 2 1/2 weeks of solid work from us which really should not be necessary 25/08/2020 It has been a hard slog to get this app working as there were a lot of bugs but today I can confirm that the order processing side of the app is working, the only issue is that you must enter a tracking number or it doesn't ship on the onbuy side. 18/08/2020 it Simply does not work . I have tried to get some resolution with Cedcommerce but the answer is always tomorrow !!! When i see it working i will change this feedback
Apologies for the inconveniences Watch and Clock Parts, it was unfortunate to see your survey for our OnBuy Integration Application. We would like to inform you that our app is now working fine. The issues regarding false product condition has been resolved. We appreciate your patience and we also understand how frustrating it is when things don't go as expected. We assure that from now things will run smoothly as ever and we are always here to help you with anything you need. We do have a small request. Since the reviews of our products affects other merchants so would you please remove it once your problem is resolved. Thanks and have a nice day
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