All reviews

Rating Breakdown

  • 5
    83% (95 ratings)
  • 4
    3% (3 ratings)
  • 3
    1% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    14% (16 ratings)
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5 / 5 Share

Sept. 23, 2021

They're a great help in fixing problems I wish they would do more through email than whats app. I never have a problem with Aman he is always there to fix problems and explain different things for me

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 7, 2021

We have used the app to connect with Onbuy. The app has been ok, we had to overcome some issues where we didn't have EAN/Barcodes for some items, but Geetika was extremely helpful in getting things resolved. I must say that the customer service has been very good and responses to our questions have been quick - at any time of the day we get a response which is very encouraging. I think there are things within the app that we aren't using that we could benefit from, but so far no serious issues.

Store

RueZone

Using app

About 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

Aug. 24, 2021

Such an easy integration and can't stress how helpful the support team are. It makes all the difference.

Using app

4 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 13, 2021

The customer support is very responsive and helpful. So if you're ever stuck you can have confidence they'll get back to you super fast! Can recommend!

Using app

About 2 years

Total reviews

18

Average rating

4.6

5 / 5 Share

Aug. 8, 2021

I found the app a little confusing but the support is fantastic and I as walked through it step by step and now I'm like a pro!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 2, 2021

A great app, rich in features, and the staff is very patient. If you have any questions, they will help us answer the first time.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 30, 2021

Fantastic app and team they are always willing to help and will help you through the whole process. I have 2 other apps with this company and am very impressed with their service. Fantastic people and first class app.

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 23, 2021

We are selling on many marketplaces, using many apps. This one working fantastic. But the best thing is a customer service/support. They are available 24h on chat. Quick response, they are able to replay for all my questions straight away. Fantastic. Great job. Thanks a lot.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2021

The customer service is fantastic. They have helped configure our account, map the fields and publish our products on OnBuy. Really good communication and extremely helpful. Highly recommended.

Using app

About 2 months

Total reviews

3

Average rating

4.7

5 / 5 Share

June 17, 2021

Delighted with the support offered, was kept updated throughout, would highly recommend for all businesses. Thank you

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2021

Provided great support and help to me in uploading the products. very prompt. Would highly recommend them

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 1, 2021

I solve my issue in 5minutes , Super and fast service ., well explain and really good. keep it up .happy

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

May 20, 2021

I used this app to sell our products. The customer support is wonderful, always ready to help and solve any problem.

Store

DREAMON

Using app

7 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 26, 2021

Great onboarding process with super helpful team to make sure my product feed is working correctly. The customer support advised me how to import my products correctly, there were a couple synchornisation issues to overcome and then my products were all imported to OnBuy after a couple of days. This has saved me hours of time importing each Sku on by one and would definitely recommend.

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

May 19, 2021

Must have APP. Great customer care, instant help. Thank you very much.......................................................................................

Using app

About 18 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

May 19, 2021

Contacted them for assistance as I needed help. The team solved a problem quickly for me and was quick to respond and assist me directly through a phone call with help regarding using the application.

Using app

About 2 years

Total reviews

4

Average rating

4.0

5 / 5 Share

May 19, 2021

The integration team represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for us to make informed decisions quickly, minimizing the end-to-end time to process complex transactions among a number of parties.

Using app

7 months

Total reviews

5

Average rating

5.0

5 / 5 Share

May 18, 2021

Required phone support for transfer. Staff were very helpful in transfering listings to OnBuy store.

Store

Chartex

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 11, 2021

Amazing support from the team no matter what time of the day. They really do care about making sure you are happy and that your products are uploaded correctly including remediating any issues. They are very supportive in taking recommendations and feedback for additions to the product.

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

May 8, 2021

Excellent app and excellent service. Growing business through the OnBuy platform and it's all thanks to this app and the person who has done such a great job of helping me out whenever needed. HIGHLY RECOMMEND THIS APP TO OTHER SELLERS.Guidance by very knowledgeable and helpful person. Always ready to help. Thanks!

Using app

Over 2 years

Total reviews

2

Average rating

5.0