KaterinasWrld review for ONE: AI, Email & SMS Marketing
May 9, 2022
find the app confusing and hard to use, hard to navigate and understand where I am supposed to go next or what to do
Dear Merchant, I am Ann, Customer Experience Manager at ONE app. Deeply sorry you had a frustrating experience navigating our app. If you reach us through our nearly 24/7 live chat or email at "[email protected]" we can help you get setup and we can even do a 1-on-1 onboarding call. Lastly, if there's something specific you wanted to achieve with our app we can send you a video recording walk through or set it up for you. We are always improving our user interface. Love to get more of your feedback to make improvements. Looking forward to working with you as you launch your new Shopify store. Cheers, Ann
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