ONE: AI, Email & SMS Marketing
OneStore | AI-Powered Store | Shopify, TikTok, IG, YouTube
Rating
4.9
feedback
2,493
chart
#1,990
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
12%
-
Less than a month
20%
-
Less than a year
56%
-
More than a year
10%
Reviews Summary
The reviews for this Shopify App are quite mixed, with a combination of positive and negative feedback. On the positive side, many users praised the exceptional customer service provided by the support team, mentioning specific team members like Rissa, Prateek, and Jane who were particularly helpful and knowledgeable. Users appreciated the quick responses and effective solutions to their issues. The app was also commended for its features like pop-ups, email marketing, and SMS capabilities, with some users mentioning that it was user-friendly and easy to use. On the negative side, some users expressed concerns about pricing discrepancies, sudden changes in pricing structures, and the lack of transparency in pricing. Others mentioned missing features like advanced analytics and customization options. Some users also found the interface intrusive or difficult to navigate. Despite these drawbacks, the majority of reviews highlighted the app's strong customer support and useful features.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 17, 2024
so far do love the experience with this app, and appreciate so much for Lou's support, really timely and big support, still explore more function with the app, and would like to recommend it to friends~
July 10, 2024
Rissa, my customer service rep. replied promptly and with an easy solution. Love One's service and the overall functionality of the app.
June 27, 2024
Their customer service team is very helpful! I had many questions and had issues implementing some things but they were quick to help!
June 14, 2024
After struggling with multiple email marketing platforms and facing deliverability issues, ONE came to the rescue. Their platform not only excels in design, but also boasts exceptional customer support. The time and energy saved by their support team have been invaluable. For any Shopify user seeking a user-friendly, feature-rich email and SMS platform, I highly recommend ONE. 10/10. Special thanks to Prateek and Rissa for their incredible kindness and assistance.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more