ONE: AI, Pop Up, SMS Marketing

Nov. 21, 2023

Our address is in China, I can't get in touch with your customer service due to IP evaluation, I need help, my EDM marketing is not getting any replies and clicks, I can't set up product collection.please reply me email.

Oct. 5, 2023

The customer service is really what makes this app superior. They are very responsive and extremely helpful - especially Jane and Naomi! I think there are definitely a few things that need improvements, I don't love the design templates they have and it's a little difficult to figure out how to customize at times. I'm hoping they ensure their customer service stays the same and look forward to being with them as they grow based on customer feedback.

Nov. 29, 2022

Their brilliant customer service meant that I was able to help my customer quickly and make a sale.

Oct. 6, 2022

A little confusing to navigate but they have amazing, friendly and responsive customer support. I was shocked lol...live chat is amazing (and i HATE live chats) and although the chat took longer than a call would, it was so helpful and i also get to keep all screen recordings to refer back to instead of calling back if it were a call. She wasn’t in a rush, there was no time limit. I usually would get frustrated and just delete the app and look for something easier but the customer support i CANNOT say enough about. I'm keeping the app ....That type of customer support is worth having at any time.

Sept. 30, 2022

Good customer support .. Rosy helped a lot and was very informative.. Easy to use app and all features are available

May 28, 2022

The app is fine, it does have some restrictions but works fine. However, the customer service is really good. I was guided through a change of email/domain for my campaign and it went super fast and great!

April 28, 2022

Apenas tengo experiencia con shopify. Descargué esta aplicación y el soporte técnico es muy eficiente.

Feb. 10, 2022

I used this app to create pop up ad on my website. The chat support was very helpful - Patricia was knowledgeable and walked me through each step so that I can do it on my own next time

July 23, 2021

The customer service is very good, the staff are very friendly, very helpful & prompt with replies.

March 30, 2021

The support team is very helpful and they respond quickly. I just wish they had abandoned cart automation in their SMS feature

Nov. 13, 2020

We replaced a version of a spin the wheel pop up with the Proof Factor Fortune Wheel. I love the customisation varieties and can really make an impact when it pops up for our customers. I contacted the help team as we had visibility issues with the wheel showing up on small mobile devices and Pauline helped me out with editing the code for us so that the wheel appears higher up on the screen so it is visible. She also suggested a different pop up, other than the wheel, that would be even more suited to viewing on mobile which we hope to try too. Great support and a great visual pop up!