ONE: AI, Email & SMS Marketing
OneStore | AI-Powered Store | Shopify, TikTok, IG, YouTube
Rating
4.9
feedback
2,490
chart
#1,379
All reviews
Rating Breakdown
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March 2, 2024
Unsure about this app still but I like it so far. Support was really poor but then I got an email from them that was helpful. Email campaign worked but was difficult to build. The preview showed white background but then email was Grey (turns out this may be my issue) which messed with overall look. Popup looks great. Have yet to see how helpful analytics are.
Nov. 21, 2023
Our address is in China, I can't get in touch with your customer service due to IP evaluation, I need help, my EDM marketing is not getting any replies and clicks, I can't set up product collection.please reply me email.
Oct. 5, 2023
The customer service is really what makes this app superior. They are very responsive and extremely helpful - especially Jane and Naomi! I think there are definitely a few things that need improvements, I don't love the design templates they have and it's a little difficult to figure out how to customize at times. I'm hoping they ensure their customer service stays the same and look forward to being with them as they grow based on customer feedback.
Feb. 1, 2023
Pretty good app! I am using it to create pop-up campaigns. The setup is quite smooth, however, there is room for improvements to make the duplication of email templates easier. Customer support is great though and will help you through all the challenges you might encounter on the way. Recommended for beginners and for those who want to start from scratch without a clear idea of what they want.
Nov. 29, 2022
Their brilliant customer service meant that I was able to help my customer quickly and make a sale.
Nov. 1, 2022
I see why all the reviews are here. The customer service with this app is excellent. Love the community vote feature as well! Would love to have the bundle option soon!
Jan. 3, 2023
App wouldnt install on my store for some isolated reason but the customer support was fast and personalized (real people). They want to help you. I found alternatives for what I needed so this review is strictly for the customer support
Hi Tim! Thanks for raising the issue! Seems like an isolated problem to a few merchants we can't pinpoint the root cause so we need to escalate. Our lead engineer is on the East Coast and off for the day, but we are having him look into the problem after dinner (a few hours from now). We will keep you posted. My team member left you a voicemail to get a little more info about the bug. Please bare with us, I know this is super frustrating. Sometimes with software exchanging data between platforms (ie ONE <> Shopify) there can be edge cases that breakdown. Regardless, we will have this fixed ASAP (ideally tonight). Cheers, Ann
Oct. 7, 2022
I just got the app. Fola responded quickly to help me remove the powered by. Hopefully in a month I'll have great news about sales.
Oct. 6, 2022
A little confusing to navigate but they have amazing, friendly and responsive customer support. I was shocked lol...live chat is amazing (and i HATE live chats) and although the chat took longer than a call would, it was so helpful and i also get to keep all screen recordings to refer back to instead of calling back if it were a call. She wasn’t in a rush, there was no time limit. I usually would get frustrated and just delete the app and look for something easier but the customer support i CANNOT say enough about. I'm keeping the app ....That type of customer support is worth having at any time.
Sept. 30, 2022
Good customer support .. Rosy helped a lot and was very informative.. Easy to use app and all features are available
Sept. 5, 2022
Love all the features this app has and looking forward to what they are currently planning to add. So far their customer service has been very helpful. The only thing I would recommend for them is more template options, which they do let you request.
Aug. 22, 2022
The Best App for Popup to Everything to complete Marketing. The best part is It's free for Beginners. The customer service helped me a lot even I just joined.
July 14, 2022
Great app with awesome features and quality support. Would like to see new features like single opt-in cart recovery soon.
June 1, 2022
Customer service tried to help after I was disappointed initially. I didn't download it back though but at least they followed up with me after.
Dear Merchant, So sorry our customer support representative was not able to resolve the issue with the third-party domain provider. We had a more technical member of our team take a look and seems we found what was going wrong while you were copy and pasting the settings. Do you mind replying to our email or jumping on a quick call with us? DNS records can be a little tricky to setup. We wish it could be done with one-click. Looking forward to resolve the issue with you in the morning and making sure you didn't waste your time setting up the emails. Have a good evening! Cheers, Ann
May 28, 2022
The app is fine, it does have some restrictions but works fine. However, the customer service is really good. I was guided through a change of email/domain for my campaign and it went super fast and great!
April 28, 2022
Apenas tengo experiencia con shopify. Descargué esta aplicación y el soporte técnico es muy eficiente.
April 11, 2022
ONE app's support team is very helpful, patient and always doing the extra mile. Whenever I reach out to them with an issue, they always make sure that our conversation won't end w/o resolution. Thanks!
Feb. 10, 2022
I used this app to create pop up ad on my website. The chat support was very helpful - Patricia was knowledgeable and walked me through each step so that I can do it on my own next time
Jan. 31, 2022
It took me a while before I got the hang of it and in the middle of my concerns someone popped up to chat with me! I love how helpful they were with everything and even had great suggestions! The only thing is that the website is not super user friendly as it did take a while to get the hang of it. Otherwise, I would have given it 5 stars!
Jan. 20, 2022
Hi, in the last three days, all of our computer devices cannot open this application, and the situation when I try to uninstall it and install it again is same as before. May I ask how to solve this problem?
Dear Merchant, Sorry for the inconvenience, our system has a fraud detection system that monitors how many people and IP addresses are logging into your account. To prevent hacking we lock the account. I see you have several users that logged-in from different locations. I have added your emails to our whitelist and unlocked your account. Mind trying now and messaging me on Live Chat @ https://one.store? Cheers, Ann