personalmementos review for ONE: AI, Email & SMS Marketing

Hi Tim! Thanks for raising the issue! Seems like an isolated problem to a few merchants we can't pinpoint the root cause so we need to escalate. Our lead engineer is on the East Coast and off for the day, but we are having him look into the problem after dinner (a few hours from now). We will keep you posted. My team member left you a voicemail to get a little more info about the bug. Please bare with us, I know this is super frustrating. Sometimes with software exchanging data between platforms (ie ONE <> Shopify) there can be edge cases that breakdown. Regardless, we will have this fixed ASAP (ideally tonight). Cheers, Ann