japhethchiara review for ONE: AI, Email & SMS Marketing
June 1, 2022
Customer service tried to help after I was disappointed initially. I didn't download it back though but at least they followed up with me after.
Dear Merchant, So sorry our customer support representative was not able to resolve the issue with the third-party domain provider. We had a more technical member of our team take a look and seems we found what was going wrong while you were copy and pasting the settings. Do you mind replying to our email or jumping on a quick call with us? DNS records can be a little tricky to setup. We wish it could be done with one-click. Looking forward to resolve the issue with you in the morning and making sure you didn't waste your time setting up the emails. Have a good evening! Cheers, Ann
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