α OnePixel: Facebook Pixel API

Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and truly appreciate you bringing this concern to our attention. We completely understand how important complete event data, including Browser ID (fbp) and Click ID (fbc), is for accurate event matching and optimal performance in Ads Manager. Regarding this issue, our team has already sent you an email with more details and steps to help review your setup and investigate the missing parameters further. Could you please help check your inbox (and spam folder just in case) and reply to our message? We’d love to work closely with you to identify the root cause and make sure everything is configured correctly on your store. Your feedback means a lot to us, and we’re committed to improving both the app and the experience for our users. We hope to have the opportunity to assist you further and resolve this together. Best regards, OneCommerce team

Hi Brumatta Store Admin, This is the OnePixel Support Team. We’re truly sorry to hear about the frustration you experienced, and we sincerely apologize for the inconvenience caused. After reviewing your feedback, we’d like to clarify the situation regarding the purchase event not working on your custom checkout page. At the moment, OnePixel is designed to work specifically with Shopify’s default checkout. This means that purchase event tracking may not function properly if the checkout process is customized or managed by another app. That said, your feedback is extremely valuable to us. We’ve shared it with our Product team so they can consider ways to improve compatibility in future updates. We’ll make sure to keep you informed if there’s any progress on this. In the meantime, we’ve also reached out to you via email with more details and possible next steps. Please take a moment to check your inbox and reply so we can continue assisting you and do our best to resolve the issue. If you have any further questions, feel free to contact us via live chat or email us directly at [email protected] and we’re always happy to help. Best regards, The OnePixel Team

Hi there, This is support team from OnePixel. We saw your review and would like to clarify a few important points. Our pricing plans and feature availability are stated very clearly on both our app listing and within the app itself. Advanced features such as Conversion API for tracking accuracy are part of the paid plan, and this has always been communicated upfront to ensure transparency. To make sure every user has the opportunity to evaluate the full value of our app, we also provide a 7-day free trial where all premium features, including Conversion API for checkout events, are fully accessible before any payment is required. When you reached out to our support team, we explained this thoroughly and guided you through the options available. We take pride in being transparent and supportive, and we believe the free trial plus clear plan details give every user the ability to decide whether the app meets their needs. We hope this clears up any misunderstanding, and while we regret that your experience didn’t meet expectations, we feel confident that our team provided accurate information and fair access to all features. Best regards, OnePixel team