Andytoy review for OnePixel Facebook Pixel,TikTok

Hi Andytoy store admin, Here is Harper from OnePixel. Thank you so much for your feedback about our app. Firstly, we apologize for any inconvenience you have when using our app. However, I believe there is a misunderstanding here. Please let me give you a clarification about our app. The charge is automatically generated by Shopify after you approve an Approve Charge from Shopify from the end date of the trial, along with the charge. There would be no notification after you approve the charge. You uninstalled the app on July 6, 2023. The billing charge was invoiced on Jul 8, 2023, for the billing cycle from Jul 6, 2023 – Aug 5, 2023. You are on the first date of the new recurring charge therefore, you still be charged for that billing cycle. This charge is followed by Shopify regulations refer to this article from Shopify. https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#:~:text=Shopify%20billing%20cycle,for%20the%20following%2030%20days Regarding your concern with the billing charge, we have sent you an email to follow up and have a solution for that. Please check it and reply to us, we will try our best to support you. If you have any further questions, please feel free to contact us via our live chat, or email us at [email protected] Best regards, Harper OneCommerce