Big Joy Kart review for OnePixel Facebook Pixel,TikTok
March 13, 2024
Fraud seller and they partner in crime is Shopify, i just this app for one week and delete after that so instead of charging pro data base they give me billing of whole one month, when i complaint the same to shopify they said you can do legal against them we can't help. Fraud company
Hi Big Joy Kart store admin, This is Julie from the OnePixel support team. First of all, we truly appreciate your time and all the thing you have mentioned in this feedback with us and on behalf of our team, I sincerely apologize for any inconvenience that we may have caused you. However, upon our investigation into this case, we do believe there might be some misunderstandning that we would need to clarify with you in details: As we checked on your billing data, you started using our standard plan started on 21/02/2024 and from that, there would be 7-day free trial until 27/02/2024 for you to cancel the subscription if it did not meet your demand. Yet, you still continued to use our app and have not canceled the payment til 08/03/2024 and that's the reason why we charged you for a whole month. For this case, we have also sent you an email to follow up with more detailed information. Please kindly take your time to go over it and get back to us if you have any further questions. Our team is available to assist you via our live chat, or you can simply email us at [email protected] Once again, we do really appreciate your time with us so far and I profoundly apologize for this disturbing experience. Regards, Julie OnePixel by OneCommerce
