Ongoing Subscriptions App
The reviews are overwhelmingly positive, with merchants consistently praising the app’s ease of setup, intuitive interface, and strong subscription functionality. A major highlight is the customer support, especially from Adriana, who is repeatedly described as prompt, knowledgeable, patient, and willing to go above and beyond by walking users through setup, fixing glitches, customizing the app to match store branding, and responding quickly even outside normal hours. Many reviewers also value the app’s flexibility, helpful onboarding, and pricing that feels fair for small businesses and startups. Several merchants mention that the app has helped them launch or improve subscription offerings, support retention, and even increase sales or subscription uptake. The main negative feedback is limited but important: one reviewer reported that the app became unreliable over time, with recurring issues in the customer portal, slow responses, and lost income as a result. A few reviews also hint at occasional technical glitches, theme compatibility issues, or the need for manual adjustments during setup. Overall, though, the negative comments are rare compared with the volume of praise, and most users feel the support team resolves problems quickly and effectively.
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Adriana is delightful - extremely prompt and helpful.
Thanks so much for the kind words! We really appreciate it and are thrilled you’ve had a great experience with Ongoing Subscriptions + Bundles. We’re working hard to build the best Shopify subscriptions and bundles app possible, and feedback like this means a lot. If you ever need anything, our team is always happy to help. 😁
User friendly subscription service, great scaling pricing (perfect for small start ups), great customer service!
Thanks so much for the kind words! We are working hard at Ongoing to build the best Shopify Subscriptions app. We are thrilled you had an awesome experience. Feel free to reach out to our team if you need anything at all.
This app works really well for our small family business and I love their customer service! It's prompt, efficient and very intuitive. What more can anyone ask for.
Huge thanks for the 5 stars! 🎉 We’re thrilled Ongoing Subscriptions is working well for your family business and that our team took good care of you. We work hard to make Ongoing the best Shopify Subscriptions app, and your feedback means a lot. If you ever need anything at all, just say the word and we’ll make it happen! 😁
This will be our third year with Ongoing. The app is easy to set up and the subscriptions are playing an important role within our Customer Retention strategy. Adriana is very responsive and flexible and has always tried her utmost to solve any glitches or issues that have arisen. We have recently worked with her to re-word some of the on-site messaging which was done very quickly. She is also open to app development ideas for future. We are happy customers :-).
Thanks so much for the wonderful review! We're thrilled to hear that Ongoing has been an important part of your Customer Retention strategy. It’s always a pleasure working with you, and we truly appreciate your feedback and ideas for future development. We're committed to providing top-notch service and making Ongoing the best Shopify Subscriptions app. Feel free to reach out anytime—we’re always happy to help! 😊
Highly recommended. The customer support from Adriana is excellent! Nothing is too much trouble. Thank you so much Adriana!
Thanks so much for the kind words! We are working hard at making Ongoing the best Shopify Subscriptions app. We are thrilled you had an awesome experience with our super fast customer service and that you find our app easy to use. Feel free to get in touch if you need anything at all! :)
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