Onport Multivendor Marketplace

Feb. 3, 2022

Update: February 3, 2022: Jetti has come a long way in the last year. They now have a dedicated support team that is able to respond to requests the same or next business day. The ability to publish more than 50 products has been implemented, as has the option to send vendor payments via PayPal with just their email address. It's a pretty powerful platform and, like most powerful platforms, there's a learning curve and it's not always intuitive. The error messages you get don't tell you how to fix the error, so reliance on support is often mandatory. I believe they could benefit greatly from a technical communicator to better their documentation. I also believe that it will be an uphill battle to keep up with the updates of every platform with which they integrate. And an investment in the UI could go a long way. But, these are just some of the trade-offs that are currently necessary to have a MVM that integrates with this many platforms, syncs both ways, and automates payments. My advice for users is to only take this on if you have the resources to dedicate to the setup and maintenance of your MVM on this platform. It's not at all a set-it-and-forget-it app if the price point didn't show you that already. UPDATE March 30, 2021: After this review, I had a call with the developers, which was appreciated. They apologized, explained that they've grown faster than they could handle, and promised to do better while allowing me free app access until I'm fully set up, which I appreciate. So, I have yet to cut my losses and I'm still using the app. Two months after, I still have 30+ day support tickets. There's inconsistent information from different team members, and I never know who will reply to my requests, or when. The help I'm requesting is mostly for accomplishing tasks that their interface ideally would allow without assistance from the support team. 3 things, specifically: 1. Products with variants come in as individual products rather than products with variants, even when pulling from Shopify. This is a nightmare if you don't have them configure it for you before you publish. 2. Pushing all products at one time. Currently, you have to select each variant/product individually, or you can select all products/variants on a page. The option to "select all" isn't there, and if a vendor has thousands of products/variants, you still have to publish them 50 at a time. 3. Setting published products to draft, or to publish only on selected sales channels. I have a brick-and-mortar store, and the default setting is to publish these products on POS only, which is literally the only place they are not available. I did finally get my payment situation resolved, but this was because of the support I received from Stripe, not Jetti. Jetti's original recommendation for payment processing isn't located in the US, and the fees made the dropshipping business model unfeasible. I learned this the hard way, unfortunately. Jetti connects Shopify to a variety of different platforms, including smaller ones like Etsy. I found this appealing. However, as platforms update their interfaces and permissions, Jetti struggles to keep up. Better, more updated documentation for all of the integrated platforms, including payment processors, is needed. Original review: I don't understand all of the 5-star reviews here. I'm very disappointed in the time and money I've spent with Jetti. After four months and $2000 in app fees, I'm still trying to get basic support for setup to help get my vendors paid. I chose Jetti because even though it's the most expensive option for MVM, it seemed to have the most features, and their sales team promised amazing support. However, the user interface is clunky, the help documents are not helpful, and the support team is slow to respond, at best. After countless broken promises from Jetti, I'm looking to cut my losses and begin searching for other MVM options. Buyer beware.

Nov. 17, 2020

Starting a multi-vendor Marketplace has been so much easier with Jetti. It allows me to run a lot of things on autopilot: automatically importing and syncing product catalogs and stock levels from multiple vendors that are using different e-commerce stores, splitting and sending the orders to the vendor’s stores so they can fulfil them, sync back tracking information, it all just works seamlessly. And the vendor portal is great as well, vendors can upload their products via CSV or Google Sheets, update stock levels and get an email notification for new orders, then they just log in to the portal and add tracking information, I’m even providing my own shipping labels to some of my Vendors. It just wouldn’t be possible to run and scale a Marketplace on Shopify without Jetti.

Oct. 15, 2020

Great service and perfect for dropshipping stores. Jon and Amanda at Jetti walked me through the process and steps on the Jetti app to help me understand things which I initially didn't get, the service they provided was undoubtedly the best I've received on the whole Shopify platform! The app dashboard has a clean yet sophisticated look and is amazing to use with many features that would be useful to any Shopify store. From feature like white labelling, Creating shipping labels for you or your vendors, automated order notifications and payment runs, the list of things you can do with this software is endless. Jetti is by far the most enhanced software offering what it does. I would definitely recommend, they are great!

June 12, 2020

Hands down - the best app on the Shopify App Store!! If you are looking for an amazing Drop Shipping Portal - having the ability to sign on new vendors and setup within minutes this app is for you! Not only is the software top of its game but Jetti's team / customer service never falls short. We came in needing a fair amount of custom workarounds and Jetti helped us get exactly what we needed. Can't thank you guys enough!! Download the app - grow your dropshipping partnerships easily - you will not regret it.

Oct. 17, 2018

We have been utilizing Jetti to automate our process with our vendors. The Jetti team has been an absolute pleasure to work with and they have made it extremely easy to setup the integration from Shopify to our vendor's solutions (such as Shippo, Shipstation, Squarespace, etc.) We highly recommend Jetti to anyone who is looking to streamline their process and have a great partner that will help them accomplish their goals. We on many occasions have provided feedback to the Jetti team and they have in a very prompt timeframe incorporated new integrations/features in their core product.

Oct. 17, 2018

Using Jetti has been seamless. We drop ship from multiple vendors and wanted to provide our vendors with a vendor portal + USPS shipping labels all in one place. Jetti provided excellent support and a detailed walkthrough when onboarding. The specialised service is exactly what we were looking for. Using Jetti I've been able to automate the majority of my inventory and drop shipping processes. Highly recommend to other businesses.