All reviews

Rating Breakdown

  • 5
    73% (19 ratings)
  • 4
    8% (2 ratings)
  • 3
    8% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    12% (3 ratings)
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5 / 5 Share

May 14, 2024

I want to recommend Onport to any multi site shopify owner that will get the inventory management off his back and let Onport help them with all the back end operations. Onport has helped my business in tremendous ways, our business would not be the same if we wouldn't found this awesome and robust app. It helped us to manage dropship vendors, fulfillment, order processing and save us a ton of time. The team at Onport is always friendly and willing to help if you open a ticket and a vast knowledge based documentation in their website as well. The team at omport is always friendly and willing to help if you open a ticket and a vast knowlege based documentation in their wesbite aswell. check out site www.smokerolla.com

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Hey Smokerolla!, Thanks for taking the time to leave a review. We really appreciate feedback, as it helps us understand how our customers experience our platform and how we can continue to improve our offering. Once again, thank you for your great review. If you have any questions, please feel free to reach out to us via [email protected]. Have a great day. Your Onport Team.

5 / 5 Share

April 15, 2024

We've been using Onport (previously 'Jetti') for 3 years+ now and I don't think we could have built our business as well if it wasn't for them. Not only have they always really honored their clients and done as much as possible to execute on fixes and support in a timely manner but the software, the product itself has features for pretty much everything and more that you need to run and scale a marketplace. I'm a very happy with Onport and to have been along for the ride from the early days. They keep getting better and grow in features etc as the times demand. Thanks Onport team. From the founder Jon to all that have helped us along the way. We're with you for the long-haul. - COAH team

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COAH

Using app

About 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hey Coah, Wow, what a fantastic review. It humbles us to have such strong and positive feedback about Onport in terms of our service and our team, so thank you for that. It's been great having you onboard for all this time and helping you to scale your business. We have always aimed to provide a platform that enables our customers to grow their operations and expand their marketplaces, so your comments have been a solid validation of our efforts. Thank you. If you have any questions, please reach out to us via [email protected]. Your Onport Team.

1 / 5 Share

Jan. 31, 2024

MY RECOMMENDATION? DO NOT EVEN INSTALL THIS APP I only installed the app. Did not sign-up for a plan, did not make any set-ups, did not add any preferences. Nothing. Just installed on my shopify ecommerce. Worst thing I could have ever done. After a week of having the app installed, I noticed that the app had been messing around with my stock. For every order I was receiving on my store, the app was adding or subtracting inventory from the items purchased in a complete random way. Some orders were untouched, some orders was duplicating the items reducing twice the inventory of an item, in for other orders it was ADDING UP INVENTORY of the items purchased. Not all the items on an order were updated...some did, some not... completely random without any sense. In summary. If I receive an order of items A and B, both with e.g. 5 units of inventory pre purchase, Shopify was reducing 1 unit of stock from each item (as it should do), then Onport removed one more unit of item A, but left item B inventory untouched. Leaving A with 3 of stock (whtn it should be 4) and B with 4(or even 5, since for some items it was adding up stock!!!) Why? Absolutely no idea... I just installed the app. As a result: a total mess up of inventory in just a week. I repeat, i did ONLY installed the app. Nothing else. Solution? I had to manually check every single order and every single item purchased in my store during the last week and fix the mess that this app caused. Item by item. MY RECOMMENDATION? DO NOT EVEN INSTALL THIS APP

Using app

6 days

Total reviews

4

Average rating

4.0

5 / 5 Share

June 1, 2023

We have been with Onport for 3 and a half years. As an e-commerce with almost 20K products, Onport has been an invaluable ally. After a smooth onboarding process, Onport team members have been crucial to our success. Our queries are attended promptly, thoroughly and professionally. They always followed up to ensure that we are good to go. In the age where mediocrity is accepted as the norm, the Onport team shine brilliantly. We are deeply grateful to be in partnership with top flight professionals who have gone above and beyond to support us. Thank you so much, Sara! Thank you, Jon, Bill, Amanda and the rest of the team! We couldn’t have made it without you!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hey Clear Givings Market! Thanks for taking the time to leave a review; feedback is invaluable as it helps us understand how our customers use our platform. It's great to hear that Onport has helped to streamline your operations and that you have found our team to be such a great partner; we always strive to help our customers grow. If you have any further questions, please feel free to reach out to our support team. Thank you, and have a great day! Your Onport Team.

4 / 5 Share

March 28, 2023

En general estamos satisfechos con Onport. Por un lado el servicio que ofrecen es único y super potente, con lo cual nos parece increible. Por otro lado, el pricing actualizado de 2023 nos parece un poco elevado y la atención al cliente podría mejorar, aunque desde el cambio de pricing si que es cierto que se ha notado la mejora.

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Nerety

Using app

About 2 years

Total reviews

8

Average rating

4.8

Developer Reply

Hey Nerety! Thank you for taking the time to leave a review; feedback on our platform is always appreciated as it lets us know how our customers experience Onport. It's great to hear that you find our service super powerful. Our aim has always been to provide our customers with the best possible software, so your comments are greatly appreciated. We work continuously to improve and ensure our customer service is as supportive as possible, so thank you for your feedback on that too. If you have any questions, please do not hesitate to contact us via [email protected]. Thank you, and have a great day! The Onport Team.

4 / 5 Share

Jan. 30, 2023

I would recommend Onport for those who are serious with their business and have enough resources to fully learn and adapt the software. It's not a 30 min set-up for a one person e-commerce, if you are looking for something to play around with - keep looking. It requires some effort and learning to get all the settings right. When you have figured out how it should be set up togheter with the onport team it has great features for marketplaces and their vendors.

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hey Interia! Thanks for taking the time to leave a review; we really appreciate all feedback we receive regarding our platform. It's great to hear that you have found value in our feature set, which has always been the primary aim for our customers. If you have any further questions, please feel free to reach out to our support team. Have a great day! Your Onport Team.

5 / 5 Share

June 16, 2022

Great software for a solid marketplace integration. We've been using jetti for over two years now and it has a friendly backend for easy set-up, and since starting they've created many more useful documents for how to do different processes. Jetti offers integrations with most major platforms (Shopify, Big Commerce, WooCommerce, etc) and has been easy for our vendors to use if they like (though they rarely do because jetti syncs to their store. Customer service has proven helpful in their responses offering solutions. Good UI.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Hey DoneGood! Thanks for taking the time to leave a review and provide us with valuable feedback about our offering, it really helps us to understand where we are at and what needs to be improved. It's great to hear that you have found our UI intuitive to use and that our customer service team has been able to help you along the way. Thank you for leaving such a great review and if you have any further questions, please feel free to reach out to our customer support team. Thanks. Your Jetti Team.

5 / 5 Share

May 28, 2022

Best software for marketplace I worked with. The software has all the features you need for seamless operation between the storefront and vendors. The UI is highly intuitive, making it very easy to use. Staff are incredibly supportive and will thoroughly guide you on the setup and best practices. Highly recommend Jetti!!

Store

Soobu

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hey Soobu! Thank you so much for taking the time to leave a review! It is great to hear that you have found using Jetti so helpful, we really appreciate your kind comments. Thank you and if you have any questions, please feel free to reach out via [email protected]. Have a great day! Kind regards, Your Jetti Team.

5 / 5 Share

April 29, 2022

This app helped us build marketplace from scratch with no effort at all! I tried other marketplace service providers and Jetti is definitely the best! Some of the things I really love about Jetti - it has the most user-friendly backend, it synchs with most of the online stores (works with Shopify, Woocommerce, Magento, Big Commerce and many others) and offers your marketplace to automate all of the activities. I also love their support service - very helpful and friendly team. This app will bring a real competitive advantage to any business.

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Hey Slow Nature! Firstly, thank you for taking the time to leave a review, feedback is important for helping us understand how we are performing and how we can further improve our offering. Secondly, it's fantastic to hear that Jetti has helped to grow your marketplace from the ground up - it has always been our aim to be a reliable partner for growth and your kind words are a great validation of our efforts so far. Our support team strives to be as helpful as possible, if you ever have any questions, please don’t hesitate to reach out at [email protected]. Thank you and have a great day. Your Jetti team.

1 / 5 Share

March 24, 2022

We've been using Jetti for over a year by now, or better to say, trying to use it. It takes time to setup advanced dropshipping configuration and requires dedicated development, which is fine. The problem is customer support, and problem resolution. Customer Support is really lacking, takes days, if not weeks, to get an answer after opening a ticket. Despite providing all the information and details, the team "doesn't get it", providing partial or wrong solutions (and the communication back and forth makes you waste more days/weeks). The 48h ticket response is simply false, even the first reply takes usually more days. Once finally they manage to understand the problem, it takes even more time to solve it. And all of this while we're paying for the full product.

Store

Shoopsy

Using app

About 1 year

Total reviews

1

Average rating

1.0

5 / 5 Share

Feb. 4, 2022

Jetti has become an essential tool for us. If you manage an integrated warehouse, this is the app to use. Great customer service and awesome support!

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Hey Ad Hoc Atelier Thanks for leaving a review, we always appreciate feedback regarding Jetti and learning about ways to improve our offering. It's fantastic to hear that you have enjoyed using Jetti so far, we really do strive to provide the best possible service we can so thank you for your kind words! If there is anything you need, please don’t hesitate to ask at [email protected]. Thank you and have a great day! Your Jetti Team.

5 / 5 Share

Dec. 3, 2021

Jetti came in and replaced a large and cumbersome home grown system that previously had managed our drop-ship business. We found the Jetti team to be great partners. They were responsive and flexible. They worked through every issue with us, and the end result was a product that was able to support hundreds of merchants and tens of thousands of products. I would highly recommend working with this team.

Using app

10 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey Fancy! Thanks for taking the time to leave a review, we really appreciate feedback as it allows us to take a step back and assess our efforts so far and how we are doing. It is great to hear that you enjoy using Jetti and that it has helped your business grow, that is our number one aim for our clients so your feedback is confirmation that we are on the right track! Thank you and if you have any questions, please feel free to ask us at [email protected]. Thanks! Your Jetti Team.

5 / 5 Share

Sept. 27, 2021

I believe the Jetti product is a great tool for marketplaces and really helps automate a lot of the processes that would typically be very time-consuming. I have been impressed with the efficacy of integrating product vendors and the speed at which this is done. We did come across some minor issues, most of which were due to manual errors and the support team has been quite helpful in working through these. The support team is very responsive, whenever an issue arises.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hey Artizaans, Thank you for your great review, we really appreciate it as it only encourages us further to provide the best possible service and support to our clients. We are working continuously to ensure the best possible customer support experience so your feedback is much appreciated. We hope you continue to enjoy using Jetti and if you need anything, please do not hesitate to contact us at [email protected]. Thank you and have a great day! Your Jetti Team.

5 / 5 Share

Aug. 30, 2021

Jon and the rest of the Jetti team are awesome to work with. Fast responses and they have an answer for pretty much everything. Honestly, very impressed with the software. It kind of felt like magic watching orders from our store show up in connected partner stores so seamlessly. The settings are immense and very detailed, so it can work exactly as you need it. I have already recommended it to a few other companies that are struggling to band-aid and superglue something like this together, Jetti has the full package.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey Raw Juicery Wholesale, Thanks for taking the time to leave a review, we value feedback highly here at Jetti as it allows us to know what we are doing right and what we can improve upon. It’s great to hear that you are impressed with Jetti and what it can do. We work continuously to update our capabilities to ensure we can serve our clients as best as possible, so your comments are a great validation of the work we have done so far. Oh and thanks for the recommendations! Thank you and if you ever need anything, please do not hesitate to reach out to us at help.jetti.io. Have a great day!

5 / 5 Share

Aug. 27, 2021

Jetti is a seamless platform for multiple dropship vendors, and a great asset for marketplaces. We’ve been working with Jetti for over 2 years, and it’s been the easiest way to manage our vendors, inventory and orders. They helped us automate a lot of processes. Being a marketplace, it’s great to have a tool that allows us to get all our dropship orders sorted very easily, meaning we can get one order with various products allocated to different vendors and shipping points at the same time. There are easy integrations regarding shipping platforms (Shippypro, Shipstation…) and e-commerce platforms (Shopify, Webhooks…). We can also easily update products and their stocks automatically or manually via CSV or Google Sheets, which helps us save a lot of time. Whenever we need support from their team, we’ve got it (even though it takes a little longer than we would expect). All in all, it’s been a positive experience to work with Jetti.

Using app

Over 2 years

Total reviews

4

Average rating

4.8

Developer Reply

Hey Overcube, Thanks for taking the time to leave a review, we appreciate all feedback regarding Jetti as it keeps us on our toes and lets us know what we need to improve so thank you. It is great to hear that Jetti has helped to streamline much of your marketplace operations, that was our sole intent when we created it and your comments have helped us affirm that we are doing something right! We are always looking for ways to improve our app and how we can better serve our customers so if you have any suggestions, please let us know! Thank you and if you ever need anything, please do not hesitate to reach out to us at help.jetti.io. Have a great day!

1 / 5 Share

July 19, 2021

We have spent thousands of dollars, months of frustration, and have not been able to get our store up and running. Wenare very close to losing one of our biggest vendors because of this. Customer service has been terrible, delayed or no replies seem to be the norm here. The team is disorganized, support docs are not helpful, and I'm not sure most are up to speed with product functionality. It takes weeks for a reply, which hasn't gotten us closer to a solution, just more questions. I understand they are growing quickly - but this app has proven to only be a waste of money, energy and time thus far.

Using app

Almost 3 years

Total reviews

3

Average rating

3.7

5 / 5 Share

March 30, 2021

Jon, Bill and Amanda at Jetti have been an integral part of Retail Czar since our inception. We simply could not have the multi-vendor drop ship marketplace without the integration of Jetti. This dynamic platform allows for a seamless interface with fulfillment and inventory automation. Quite simply, Jetti is by far one of the most enhanced and intuitive platforms in the market. Not to mention what a pleasure it is to work with the Jetti team. This team has gone over and above for troubleshooting, customer service and adding new, creative ideas for eCommerce. The Jetti platform allows Retail Czar to remain nimble and allows us to act fast to deliver not only a best-in-class journey for a vendor partner but for a most important, customer experience.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hey Retail Czar, Thank you for taking the time to leave a review, we appreciate all feedback regarding our platform as feedback allows us to grow and to continually improve our service. It is great to hear you have enjoyed your experience with Jetti so far as we always strive to provide the very best service for our clients. Our support team is here at [email protected] if you ever have any questions or need assistance regarding our platform. Thank you! Your Jetti Support Team.

5 / 5 Share

March 22, 2021

Jetti is a first class system, and they keep building to make things even better. It's really a tool I hope we can scale with as we grow. Appreciate the customer support, too, it has been very good so far! Thank you Jon and team. I really did my homework, and Jetti took the prize for marketplace systems.

Store

popFLY

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Hey popFLY! Thank you for taking the time to leave a review, we appreciate all feedback regarding our platform as feedback allows us to grow and to continually improve our service. It is great to hear you have enjoyed your experience with Jetti so far as we always strive to provide the very best service for our clients. We look forward to scaling alongside your company as it grows too! Our support team is here at [email protected] if you ever have any questions or need assistance regarding our platform. Thank you! Your Jetti Support Team.

5 / 5 Share

Feb. 28, 2021

Very powerful app with huge automation potential for online marketplaces. Extensive compatibility with other platforms.

Store

SlowCo

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Hey SlowCo! Thank you for taking the time to leave a review, we appreciate all feedback regarding our platform as feedback allows us to grow and to continually improve our service. It is great to hear you have enjoyed your experience with Jetti so far as we always strive to provide the very best service for our clients. We work tirelessly to ensure that Jetti is compatible with as many platforms as possible! Our support team is here at [email protected] if you ever have any questions or need assistance regarding our platform. Thank you! Your Jetti Support Team.

3 / 5 Share

Feb. 21, 2022

I used this app since few months. It's working very well. Sometime a little bit of delay for getting an answer for the support team. Do not hesitate to ask an appointement with their IT. UPDATE 02/07 : We loose a big vendor because the Jetti IT team was not able to give answer to the IT team of the vendor. The integration was supposed to be done with Magento but never work. This situation almost happen a second time so to prevent a second loose we integrate manually the full catalog. 2,5 months after, stil no update. The team seems to be underwater. The support docs are not helpful. the communication with the support is not optimize. Send a message and receive an answer 2 days after is too long. This is a powerful tools and i'm pretty sure that it could be an amazing tools but not yet.

Using app

Over 1 year

Total reviews

1

Average rating

3.0

Developer Reply

Hey, Bold Shapes! Thank you for taking the time to leave a review, we appreciate all feedback regarding our platform as feedback allows us to grow and to continually improve our service. It is great to hear you have enjoyed your experience with Jetti so far as we always strive to provide real value for our clients. We are working to continuously improve our support structure and that we can swiftly answer client queries. Our support team is here at [email protected] if you ever have any questions or need assistance regarding our platform. Thank you! Your Jetti Support Team.