OptinMonster Email Popups
Shopify Popups by OptinMonster
Rating
3.4
feedback
23
chart
#1,422
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
0%
-
Less than a month
17%
-
Less than a year
30%
-
More than a year
48%
Reviews Summary
OptinMonster has received a mix of positive and negative reviews from users. Positive aspects highlighted include the ease of use, effectiveness in increasing conversions, good customer service, and flexibility in creating custom banners and popups. Users appreciate the app's features like targeted discounts, integration with email marketing platforms like Klaviyo, and the ability to capture leads effectively. On the other hand, negative reviews mention issues with billing, technical glitches, difficulties in downgrading subscriptions, and challenges with integration and functionality. Some users have expressed frustration with the pricing structure, lack of refunds, and ongoing charges even after uninstalling the app. Overall, OptinMonster seems to offer valuable features for lead generation and conversion optimization, but users have encountered various challenges and discrepancies in their experiences.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 22, 2024
My request was handled in a speedy manner. The item I was inquiring about is not presently a feature of Optin Monster, so the agent has added it to their new feature requests. Good to know!
Thank you so much for your thoughtful, 5-star review! We’re thrilled to hear that your request was handled swiftly and efficiently. Customer feedback like yours is invaluable to us, and we’re glad to know that our support team has added your feature request to our list. Thank you for helping us improve Optin Monster!
May 13, 2024
Fungerar dåligt, krånglar mycket och håller inte den tekniska biten alls. Seg support.
Thank you for your feedback, and I'm really sorry to hear about your experience. It sounds like you've had some frustrating issues, and I want to make sure we address them promptly. Please could you reach out to us at [email protected] with more details about the problems you've encountered? We're committed to improving and your detailed input will be invaluable. Our support team is here to help ensure that everything works smoothly for you. We're always here and happy to help! Looking forward to hearing from you soon.
May 11, 2023
2 things: (1) Prior to switching over to this we used Klaviyo popup. It’s a bunch of clutter and too complicated to make it properly fit our website on desktop and mobile. Far too complicated and our conversion rate was very close to zero %. (2) switched over to this service and the interface is much easier to use and we’re seeing 1% conversion to sign ups now and it easily converts to Klaviyo. Also the price is very reasonable (pro tip, reach out to them and ask if they can send you the link to monthly pricing). (3) after signing up, I’d say it’s probably one of the most thorough customer service teams I’ve ever encountered. I received multiple follow ups on the issue I had reached out to them about and they continued to follow up with me (I got distracted) and communicated what they would do to help me resolve the situation had I not gotten back to them. I actually received a follow up from someone on the team, asking me to get back to someone else on the team that had asked me a question about something that would help me. Typically when you reach out to customer service they are interrupt-driven and this wasn’t the case. I was pleasantly surprised. 5 stars.
Thank you for sharing your experience with us! We are delighted to hear that you found our service easy to use and effective in increasing your sign-up conversions. We understand how important it is to have a user-friendly interface that can seamlessly integrate with other tools, like Klaviyo, and we're glad that we were able to meet your expectations. We also appreciate your feedback on our customer service team. Our team is committed to providing thorough and attentive support to our users, and we're happy to hear that we were able to resolve your issue in a timely and effective manner. We strive to create a positive experience for all of our users, and your feedback motivates us to continue improving our service. Thank you for choosing our service, and please don't hesitate to reach out to us if you need further assistance or have any feedback to share. We're always here to help!
Feb. 10, 2023
I wrote to them about how can I downgrade/change my subscription and instead of being contacted about it, they just booked the full amount, I contacted someone on the chat again and I was being told the billing team will look into it. Sorry but this is not the way you treat somebody who is paying you yearly for the last 4 years your most expensive subscription plan ! Stop lying please ! You have not sent me any email ! And now instead of contacting me and resolving this, you SUSPENDED my optinmonster account. I want acces to my account in order to export my email lists I payed for ! So instead of lying here you better contact me and solve this ! And also have a look into my billing, last year (my 3rd with you on the growth plan) I payed the discounted amount of 588 $, so "discounts are only applicable to your first term of a subscription" is also a lie.
Hi Delia, I'm Danielle, Accounts and Billing Manager here at OptinMonster. I think there has been a misunderstanding here, so I've just reached out to you in regards to the most recent ticket you submitted to our support team this morning so that we can get things straightened out for you. Please ensure [email protected] is added to the allow-list in your email provider's settings, so that you can ensure you receive my reply there. Talk soon, Danielle Accounts and Billing Manager, OptinMonster
July 25, 2022
We've found that OptinMonster is good for custom banners, and very easy to use for both technical and non-technical employees.
Thank you for sharing these kind words! We’re so glad you’re enjoying OptinMonster and finding it so easy to use 🙂. We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!
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