OptinMonster Email Popups
Shopify Popups by OptinMonster
Rating
3.1
feedback
17
chart
#1,603
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
6%
-
Less than a day
0%
-
Less than a month
12%
-
Less than a year
47%
-
More than a year
35%
Reviews Summary
The reviews for the OptinMonster Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ease of use, effectiveness in increasing conversions, good customer support, and integration with email marketing platforms like Klaviyo and Mailchimp. Users appreciate the customizable templates, analytics, and features for lead generation. On the other hand, negative reviews mention issues with billing, lack of technical support, difficulties in downgrading subscriptions, and challenges with the app's functionality. Some users expressed frustration with unexpected charges, lack of refunds, and perceived misleading pricing practices.
Highlights
Review RSS Feed
All reviews
March 18, 2025
Warning to others. It is easy to make a pop up however there is no support if you can't link it to your mailchimp or Klaviyo. There is a link to open a support ticket however when you want to click send it does not send. When they claim they have human support mon-Fri 9am to 5pm that is not true. There is no chat - they make it look like a chat box however it is not.
Hello! I'm so very sorry for the frustration you've experienced, that certainly is not our goal! OptinMonster does integrate with Mailchimp and Klaviyo, we have guides for those here: https://optinmonster.com/docs/connect-optinmonster-mailchimp/ https://optinmonster.com/docs/connect-optinmonster-with-klaviyo/ You can submit a support ticket anytime through your account here: https://app.optinmonster.com/account/support/ Depending on your subscription plan we do have Live Chat support available Monday-Friday as agents are available. You can open a Live Chat ticket when logged into your OptinMonster account. Or reach out through our contact page submit our standard contact form by selecting the "Share Your Question" button: https://optinmonster.com/contact-us/ We'd love to assist with any issues!
Aug. 22, 2024
My request was handled in a speedy manner. The item I was inquiring about is not presently a feature of Optin Monster, so the agent has added it to their new feature requests. Good to know!
Thank you so much for your thoughtful, 5-star review! We’re thrilled to hear that your request was handled swiftly and efficiently. Customer feedback like yours is invaluable to us, and we’re glad to know that our support team has added your feature request to our list. Thank you for helping us improve Optin Monster!
May 13, 2024
Fungerar dåligt, krånglar mycket och håller inte den tekniska biten alls. Seg support.
Thank you for your feedback, and I'm really sorry to hear about your experience. It sounds like you've had some frustrating issues, and I want to make sure we address them promptly. Please could you reach out to us at [email protected] with more details about the problems you've encountered? We're committed to improving and your detailed input will be invaluable. Our support team is here to help ensure that everything works smoothly for you. We're always here and happy to help! Looking forward to hearing from you soon.
Feb. 10, 2023
I wrote to them about how can I downgrade/change my subscription and instead of being contacted about it, they just booked the full amount, I contacted someone on the chat again and I was being told the billing team will look into it. Sorry but this is not the way you treat somebody who is paying you yearly for the last 4 years your most expensive subscription plan ! Stop lying please ! You have not sent me any email ! And now instead of contacting me and resolving this, you SUSPENDED my optinmonster account. I want acces to my account in order to export my email lists I payed for ! So instead of lying here you better contact me and solve this ! And also have a look into my billing, last year (my 3rd with you on the growth plan) I payed the discounted amount of 588 $, so "discounts are only applicable to your first term of a subscription" is also a lie.
Hi Delia, I'm Danielle, Accounts and Billing Manager here at OptinMonster. I think there has been a misunderstanding here, so I've just reached out to you in regards to the most recent ticket you submitted to our support team this morning so that we can get things straightened out for you. Please ensure [email protected] is added to the allow-list in your email provider's settings, so that you can ensure you receive my reply there. Talk soon, Danielle Accounts and Billing Manager, OptinMonster
July 25, 2022
We've found that OptinMonster is good for custom banners, and very easy to use for both technical and non-technical employees.
Thank you for sharing these kind words! We’re so glad you’re enjoying OptinMonster and finding it so easy to use 🙂. We’re grateful to have the opportunity to grow with you and look forward to continuing to help you in every way we can!
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