TFIOM® review for OptinMonster Email Popups
May 11, 2023
2 things: (1) Prior to switching over to this we used Klaviyo popup. It’s a bunch of clutter and too complicated to make it properly fit our website on desktop and mobile. Far too complicated and our conversion rate was very close to zero %. (2) switched over to this service and the interface is much easier to use and we’re seeing 1% conversion to sign ups now and it easily converts to Klaviyo. Also the price is very reasonable (pro tip, reach out to them and ask if they can send you the link to monthly pricing). (3) after signing up, I’d say it’s probably one of the most thorough customer service teams I’ve ever encountered. I received multiple follow ups on the issue I had reached out to them about and they continued to follow up with me (I got distracted) and communicated what they would do to help me resolve the situation had I not gotten back to them. I actually received a follow up from someone on the team, asking me to get back to someone else on the team that had asked me a question about something that would help me. Typically when you reach out to customer service they are interrupt-driven and this wasn’t the case. I was pleasantly surprised. 5 stars.
Thank you for sharing your experience with us! We are delighted to hear that you found our service easy to use and effective in increasing your sign-up conversions. We understand how important it is to have a user-friendly interface that can seamlessly integrate with other tools, like Klaviyo, and we're glad that we were able to meet your expectations. We also appreciate your feedback on our customer service team. Our team is committed to providing thorough and attentive support to our users, and we're happy to hear that we were able to resolve your issue in a timely and effective manner. We strive to create a positive experience for all of our users, and your feedback motivates us to continue improving our service. Thank you for choosing our service, and please don't hesitate to reach out to us if you need further assistance or have any feedback to share. We're always here to help!
